Tooling Operations Sr. Engineer

Buscojobs México; Nuevo León; A distancia; MXN 560,000 - 935,000; Jornada completa

Descripción de la vacante

A growing multinational software company is seeking a Sustaining Operations Engineer to troubleshoot complex Linux issues and collaborate with teams worldwide. The ideal candidate has strong experience with Linux, OpenStack, and Kubernetes. This remote role offers great work/life balance and opportunities for professional development. Join a team that values communication and innovation.

Servicios

Work from home

Daytime working hours

Mentoring opportunities

Time off for conferences

Talent development program

Formación

• Professional experience troubleshooting advanced Linux issues.
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools.
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes.

Responsabilidades

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes.
• Maintain a close working relationship with Canonical's field, support and product engineering teams.
• Participate in upstream communities.
• Debug issues, propose workarounds, liaise with Software Engineers on producing a patch.

Conocimientos

Advanced Linux troubleshooting

Debugging with Python

Debugging with C/C++

Familiarity with Kubernetes

Strong communication skills

Educación

Bachelor’s Degree in Computer Science, STEM, or similar

Herramientas

gdb

tcpdump

git

Descripción del empleo

Sustaining Operations Engineer

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

Job summary: You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.

Benefits:

• Work from home, no "return to office" - take back those commuting hours and save those vehicle/transit costs!
• Daytime working hours - Highest rated work/life balance in the company
• Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
• Time off for conferences, obtaining certifications, conference and tuition costs covered
• Ongoing talent development program
• Initial mentoring program to bring up to speed on needed technologies
• Compensation and time off for weekend shifts worked

Responsibilities:

• Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
• Maintain a close working relationship with Canonical's field, support and product engineering teams
• Participate in upstream communities
• Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
• Demonstrate good judgment in technical methods and techniques
• Prioritize work and manage your time effectively against priorities
• Participate in team activities to improve processes, tools, and documentation
• Maintain clear, technical and concise communications
• Participate in a regular weekend working rotation

Qualifications:

• Professional experience troubleshooting advanced Linux issues
• Bachelor's Degree or equivalent in Computer Science, STEM or similar degree
• Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
• Strong debugging experience with Python, Go, C or C++ on Linux
• Ability to troubleshoot with gdb, pdb, tcpdump or other tools
• Familiarity with git source code repositories and branches

What you’ll do

• Collaborate proactively with a distributed team
• Debug issues and help in producing high quality code to fix them
• Discuss ideas and collaborate on finding good solutions
• Work from home with global travel 2 to 5 weeks per year, one week at a time, for internal and external events

Who you are:

• You love technology and working with brilliant people
• You are curious, flexible, articulate, and accountable
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
• You have interest in, and experience with most of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems

About Canonical: Canonical is a growing multinational software company that works with the open-source community to deliver Ubuntu - the world’s leading cloud operating system. Our services help businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.

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