Tier 3 Support Engineer - eXAI Platform Expert

Data Squared; Ciudad de México; Presencial; MXN 859.402 - 1.203.162; Jornada completa

Descripción de la vacante

Data Squared in Ciudad de México is seeking a Tier 3 Support Engineer to manage complex technical escalations and bridge customer communication with product development teams.

The ideal candidate has over 3 years of support engineering experience and proficiency in AWS or Azure. You'll perform root cause analyses and ensure robust solutions within critical deployment frameworks.

Join us in pioneering explainable AI technology and enjoy the opportunity to influence product evolution!

Formación

• 3+ years of experience in a support engineering, SRE, or DevOps role.
• Strong proficiency in querying languages like Cypher or SQL.
• Experience with AWS or Azure, including troubleshooting deployment issues.

Responsabilidades

• Own complex technical escalations from the support team.
• Perform root cause analysis on system defects and data inconsistencies.
• Develop an expert-level understanding of the reView platform architecture.

Conocimientos

Technical troubleshooting

Systems thinking

Query proficiency

Cloud knowledge

Technical communication

Calm under pressure

Herramientas

AWS

Azure

Jira

Confluence

Descripción del empleo

Data Squared in Ciudad de México is seeking a Tier 3 Support Engineer to manage complex technical escalations and bridge customer communication with product development teams.

The ideal candidate has over 3 years of support engineering experience and proficiency in AWS or Azure. You'll perform root cause analyses and ensure robust solutions within critical deployment frameworks.

Join us in pioneering explainable AI technology and enjoy the opportunity to influence product evolution!