Enfermera/O Técnico

Hospital Azura Roma Condesa; México; A distancia; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Beneficios de salud y bienestar

Flexibilidad de trabajo remoto

Descripción de la vacante

Hospital Azura Roma Condesa busca un Representante de Servicio al Cliente Remoto - Soporte Técnico para unirse a su equipo totalmente remoto. La persona ideal brindará asistencia técnica de alta calidad y soporte al cliente para usuarios de nuestras soluciones de software.

Trabajará desde casa en México, comunicándose claramente, resolviendo problemas y guiando a los usuarios a través de funciones del producto, manteniendo registros y cumpliendo SLAs.

Formación

• Experiencia en soporte técnico o servicio al cliente, preferentemente con software.
• Conocimiento amplio de técnicas de resolución de problemas de software.
• Excelentes habilidades de comunicación en español.
• Competencia en herramientas de helpdesk y soporte remoto.
• Capacidad para explicar conceptos técnicos a usuarios no técnicos.
• Trabajo autónomo en un entorno remoto.
• Formación secundaria o equivalente; certificaciones técnicas son un plus.

Responsabilidades

• Proporcionar soporte técnico a clientes por teléfono, correo y chat.
• Diagnosticar y resolver problemas de software de forma eficiente.
• Guiar a los clientes a través de características del producto y pasos de solución.
• Escalar problemas complejos al soporte de nivel superior.
• Mantener registros detallados de interacciones y problemas técnicos.
• Contribuir a la base de conocimientos.
• Identificar tendencias en problemas de clientes y proponer mejoras.
• Asegurar la satisfacción del cliente cumpliendo SLAs.
• Colaborar con el equipo para compartir conocimiento.

Conocimientos

Soporte técnico

Atención al cliente

Comunicación en español

Herramientas de helpdesk

Explicar conceptos técnicos

Trabajo remoto

Educación

High school diploma o equivalente

Certificaciones técnicas deseadas

Herramientas

Helpdesk software

Remote support tools

Descripción del empleo

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software products.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and continuous opportunities for professional development and training. Enjoy the unparalleled flexibility and work-life balance that comes with a fully remote position. You'll be part of a collaborative and supportive team culture