Técnico De Tarde Granja De Tilapia

Armorfarm; Oaxaca de Juárez; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary competitive

Remote work from home

Descripción de la vacante

Armorfarm busca Representante de Servicio al Cliente Remoto - Soporte Técnico para unirse a un equipo totalmente remoto en México. Proporcionar soporte técnico, guiar a usuarios y resolver problemas de software desde casa.

Se requiere experiencia en soporte, habilidades de comunicación en español y capacidad para trabajar de forma independiente en un entorno remoto. Beneficios y salario competitivo.

Formación

• Experiência en soporte técnico o servicio al cliente, preferente con software.
• Capacidad para explicar conceptos técnicos a usuarios no técnicos.
• Excelente comunicación verbal y escrita en español.

Responsabilidades

• Proporcionar soporte técnico a clientes por teléfono, correo y chat.
• Diagnosticar y resolver fallos relacionados con software.
• Guiar a los clientes en uso del producto y prácticas de solución.
• Escalar problemas complejos a equipos de soporte o ingeniería.
• Mantener registros detallados de interacciones y problemas.
• Contribuir a una base de conocimientos y guías de soporte.
• Identificar tendencias y aportar mejoras al producto.
• Asegurar satisfacción del cliente cumpliendo SLAs.
• Colaborar con el equipo para mejorar procesos de soporte.

Conocimientos

Technical support

Software troubleshooting

Spanish communication

Remote work

Independent work

Educación

High school diploma

Technical certifications

Herramientas

Helpdesk software

Remote support tools

Descripción del empleo

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role

Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Requirements

• Proven experience in technical support or customer service role, preferably with software products.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

Our client offers a competitive salary, comprehensive health and wellness benefits, and continuous opportunities for professional development and training. Enjoy the unparalleled flexibility and work-life balance that comes with a fully remote position. You'll be part of a collaborative and supportive team culture