Technology Delivery Specialist

Marsh; Ciudad de México; Híbrido; MXN 400.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

On-site three days/week

Descripción de la vacante

Marsh is seeking a Technology Delivery Specialist based in Mexico City for a hybrid role requiring three in-office days per week. You will coordinate technology needs across hardware, software, mobility, servers and applications, partnering with the technology organization to meet timelines and budget.

You will provide oversight to Colleague Tech Teams, ensure asset lifecycle management, and support ServiceNow processes, reporting, and documentation while maintaining strong, proactive

Formación

• Bachelor's degree or equivalent experience.
• 2–4 years leading or guiding teams.
• 2–4 years of client service experience.
• Strong data analytics with Excel-based insights.
• Working knowledge of MS Office 365, Adobe, Mobility, servers and networks.
• Cloud experience including cloud and AI technologies.
• Excellent English communication (verbal and written).
• ITIL and ServiceNow experience or knowledge.

Responsabilidades

• Serve as the technology requests and issues point of contact for all colleagues.
• Oversee Colleague Tech Teams and lifecycle management of tech assets.
• Ensure timely resolution of escalations with clear communication.
• Assist annual budgeting and monthly regional tech purchases oversight.
• Escalate issues across OWG & MMC Tech as needed.
• Oversee ServiceNow processes related to asset, inventory, change, and incidents.
• Maintain and update TDM process documentation.
• Provide proactive, timely communication to teams and leadership.

Conocimientos

People oversight

Client service

Data analytics

Excel analytics

MS Office 365

Cloud & AI basics

English communication

ITIL / ServiceNow

Educación

Bachelor's degree or equivalent

Herramientas

ServiceNow

Office 365

Descripción del empleo

We are seeking a Technology Delivery Specialist to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As the Technology Delivery Specialist, you will work closely with consultant teams and functions to ensure that all technology needs (hardware, software, mobility, servers, applications, contractors…) are captured and will partner with the technology organization to ensure that the needs are executed within agreed timeframe and budget. You will partner with their manager to ensure a consistent and high level of service on projects and infrastructure operations. You will also provide oversight to the Colleague Tech Team and ensure appropriate life cycle management of technology assets.

We will count on you to

• Point Of Contact for technology requests and technology issues for all OWG Colleagues
• Oversight of Colleague Tech Teams to ensure appropriate life cycle management of technology assets and timely resolution of colleague requests and issues
• Ensure timely resolution of all escalations including regular timely communication until escalation is remediated
• Assist OWG OCIO in annual budgeting and planning process. Including the monthly oversight of all regional tech hardware purchases
• Escalate all issues and needs of the business and tech teams as appropriate across OWG & MMC Tech
• Oversight in ServiceNow as it pertains to Asset Management, Inventory Management, Change Management, Incident Escalations, Daily Reporting
• Maintain, update and create documentation as it pertains to defined TDM Processes
• Proactive and timely communication to business and tech colleagues and teams
• Daily, timely communication with the Global Lead Technology Delivery Manager to include status and the escalation of issues
• Be knowledgeable on IT services and solutions available in the OWG Tech Portfolio
• Make sure OWG processes are communicated efficiently and followed by the various MMC Tech teams

What you need to have

• Bachelor's degree in a related field of study, or equivalent experience
• Two to Four years of people oversight or guiding teams
• Two to Four years of client service experience required
• Strong data analytics capabilities, including proficiency in Microsoft Office Suite, Excel based analytics and other advanced functions
• Working knowledge of technologies – including MS Office 365, Adobe, Mobility, Public Cloud, Servers, Storage, Email, PCs, Servers and Network Security
• Cloud Experience – To include Cloud and AI Technologies / Processes
• Excellent English communication skills (verbal and written)
• ITIL / ServiceNow experience / knowledge

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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