Specialist - Operations Storage Management

Marsh; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Marsh is seeking a Specialist - Operations Storage Management to join our team in Mexico City. This hybrid role requires working at least three days per week in the office.

You will support critical storage environments across Dell EMC, NetApp, INFINIDAT and Cisco, follow ITIL processes, manage incidents to SLA, and lead storage projects while ensuring security compliance and performance optimization.

Formación

• Bachelor's degree in computer science or related field.
• 4+ years of hands-on experience in storage infrastructure operations.
• Proficient scripting and ability to enhance existing scripts.
• Experience with storage technologies including cloud (AWS/Azure).
• Knowledge of NetApp, Dell EMC, and Cisco storage tools.
• Excellent written and verbal communication skills.

Responsabilidades

• Support storage technologies across Dell EMC, NetApp, INFINIDAT and Cisco environments.
• Follow ITIL incident, change, configuration and problem management practices.
• Manage services to SLA and resolve severity 1 incidents with major incident teams.
• Participate in on-call rotation for storage infrastructure support.
• Monitor and improve storage performance, diagnose issues with approved tools.
• Lead internal small to medium projects related to storage.
• Perform installations, patching, upgrades, capacity planning and performance tuning.
• Ensure compliance with corporate security policies and participate in security audits.
• Identify and implement process improvements including automation.

Conocimientos

Scripting

Communication

Educación

Bachelor's degree in Computer Science or related field

Herramientas

NetApp CDOT

NetApp OCUM

NetApp OnCommand Insight

Dell EMC PMAX

Cisco Switch management

AWS

Azure

Descripción del empleo

We are seeking a Specialist - Operations Storage Management to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to

• Support critical storage technologies and associated applications across multiple vendors including and not limited to Dell EMC, NetApp, INFINIDAT and Cisco storage environments
• Work to ITIL best practices in regards to incident management, change management, configuration and problem management. Attend relevant service review meetings as required to represent the storage team.
• Manage services to SLA. Ensure all severity 1 issues are acted on to SLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. Prepare root cause analysis as required and present as appropriate.
• Participate in on-call rotation for out of hours support related to supporting storage infrastructure globally. Flexible to work during different days/times in the week as needed.
• Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner.
• Participate in vendor service review to ensure that they are attaining agreed service levels.
• Estimate, Plan and Lead internal small to medium sized projects or represent the storage team on parts of larger projects, organizing the owned work effectively and providing technical/competency leadership to others.
• Perform installations, patch & code upgrades, capacity planning and performance tuning through approved Change Management mechanisms of the Storage Assets globally.
• Maintain and monitor compliance to corporate security policies. Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately.
• Identify and implement process improvements including automation where appropriate.

What you need to have

• Bachelor's degree in computer science or related field from an accredited college/University or equivalent combination of education, professional training and experience.
• Over 4 years of hands on experience in a technical storage infrastructure operational role
• Good scripting skills and the ability to enhance and update existing scripts.
• Technical understanding of storage technologies including but not limited to
• Cloud Technologies including AWS or Azure.
• NetApp: CDOT, Operations Manager, OCUM, OnCommand Insight
• Dell EMC: PMAX and associated management tools
• Cisco Switch management
• Excellent communication skill required, both written and verbal.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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