Senior Analyst - Data Center Operations

Marsh; Ciudad de México; Híbrido; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Marsh in Mexico City is seeking a Data Center Operations specialist to monitor network incidents, troubleshoot issues, and ensure clear, timely communication across the infrastructure to keep services available.

This role requires a CS/Engineering degree with networking certifications (CCNA, CCNP), plus 3 years in network operations and strong English skills. A hybrid schedule with at least three days in the office weekly is expected.

Formación

• A degree in Computer Science, Engineering, or a related field; networking certification (CCNA/CCNP) is required.
• Minimum 3 years of experience in network operations or support.
• Basic to medium knowledge of infrastructure (servers, OS Linux/Unix, backups, storage, UPS, Wireless, Cloud, Web apps).
• English proficiency required; intermediate to advanced networking knowledge.

Responsabilidades

• Monitor, troubleshoot, and resolve network, security, and infrastructure incidents.
• Serve as the first line of support and manage incidents until resolution.
• Escalate issues to specialized teams as needed.
• Review and manage incidents end-to-end.

Conocimientos

Networking concepts

English proficiency

Incident management

Teamwork

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Descripción del empleo

We are seeking a talented individual to join our IT team at Marsh. This role will be based in Mexico City, requiring at least three days a week in the office. The Data Center Operations will play a crucial role in monitoring network incidents, troubleshooting issues, and ensuring seamless communication within the network infrastructure.

We will count on you to:

• Monitor, workaround and troubleshoot network, security and Infrastructure incidents and alerts, ensuring timely response and resolution
• Perform troubleshooting for network issues and escalate to specialized teams when necessary.
• Serve as the first line of support, managing incidents and ensuring effective communication until resolution.
• Review and manage incidents until they are resolved

What you need to have:

• A degree in Computer Science, Engineering, or a related field; certification in networking (CCNA, CCNP) is required.
• A minimum of 3 years of experience in network operations or support roles.
• Basic to medium knowledge in infrastructure like servers, OS (Linux, Unix) , backups, storage, UPS, Wireless, Cloud environment and/or Web apps, will be a plus.
• Intermediate to advanced knowledge of networking concepts and tools, with advanced proficiency in English.

What makes you stand out:

• Strong analytical and problem-solving skills, with a commitment to excellence and punctuality.
• Excellent organizational skills and the ability to work effectively in a team environment.
• Experience with diverse thinking and a willingness to contribute to team culture and growth.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.