Social Media Specialist

Marsh; Ciudad de México; Hybrid; MXN 1,017,000 - 1,525,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh in Mexico City is seeking a Social Media Specialist to join the Social Media Center of Excellence. This hybrid role requires you to work at least three days a week in the office and develop social media strategies and content aligned to Marsh's brand and talent marketing.

You will lead campaigns, manage brand partnerships, own Instagram channel strategy, monitor and report on performance, and collaborate with enterprise teams to drive growth and engagement.

Qualifications

• Minimum two years of B2B social media experience.
• Strong time-management and organizational skills.
• Excellent communication and ability to work in a team or independently.
• Experience building social campaigns from brief to final assets and posts.

Responsibilities

• Lead end-to-end development, governance and approvals for social media programs.
• Develop and social activate brand partnerships.
• Own Marsh's Instagram channel strategy and performance.
• Monitor brand reputation and crisis moments, provide insights.
• Lead weekly team meetings with social media and marketing stakeholders.
• Contribute to presentations, scorecards and KPIs to measure impact.
• Contribute to strategic projects within enterprise social media team.

Skills

B2B social media

Time management

Communication skills

Campaign development

Job description

We are seeking a Social Media Specialist to join the Social Media Center of Excellence at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Social Media Specialist, you will work with the enterprise social media team to develop social media strategies, programming and content in support of the Marsh brand and talent marketing, aligned to respective marketing strategies.

We will count on you to

• Lead end-to-end development, governance and approvals process for all social media programs and campaign content ensuring every activation aligns to brand standards, best practices and commercial priorities.
• Responsible for development and social activation of Marsh brand partnerships, translating enterprise investments into high-impact content and campaigns that strengthen visibility, engagement and brand authority.
• Accountable for Marsh's Instagram channel strategy, content and performance, shaping how the brand shows up on one of the firm's highest-growth and highest-visibility platforms.
• Core member of Marsh brand reputation and crisis management team, balancing speed, governance and executive risk mitigation in high-pressure moments. Own daily brand and crisis monitoring through use of technology and hands-on across different social media platforms, bringing together findings, insights and recommendations for stakeholders.
• Lead weekly team meetings between social media and marketing stakeholders to discuss priorities, review programs in development and/or active and align on actions, creating a collaborative and transparent working culture together.
• Contribute to presentations, scorecards and KPIs to measure social media and strategic marketing programs effectiveness.
• Contribute to strategic projects as a part of the enterprise social media team focused on continuous growth and innovation.

What you need to have

• Must have a minimum of two years B2B social media experience, with demonstrative knowledge of LinkedIn, Facebook and Instagram.
• Strong time-management and organizational skills, problem-solving and critical thinking abilities.
• Proven ability to work both in a team setting as well as independently driving programs, with strong communications skills.
• Demonstrated ability to build a social media campaign from brief through to final social assets and post copy, demonstrating understanding of and application of social media channel best practices.

What makes you stand out

• Strong understanding and application of B2B social media content strategy, platform algorithms, and expertise in interpreting social media performance/delivering recommendations
• Expertise with brand and crisis management across platforms including Instagram, Facebook and Reddit
• Demonstrable skills with social media employee advocacy across LinkedIn is a plus

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one \"anchor day\" per week on which their full team will be together in person.

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