Power Systems Technical Support Engineer II

Schneider Electric Corp; Nuevo León; On-site; MXN 420,000 - 650,000; Full time

Job summary

Schneider Electric is seeking an Engineer II / Senior Technician II, Technical Support to provide advanced technical support for customers using electrical power distribution and energy management solutions. You will troubleshoot complex issues and support installations and commissioning to maximize system performance and reliability.

You will serve as a trusted technical advisor to customers and internal teams, collaborating across a broad portfolio including MV/LV equipment, switchgear, MCCs,

Qualifications

• Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines.
• Experience supporting electrical power systems, energy management solutions, or industrial electrical equipment.
• Strong troubleshooting and electrical diagnostic skills.
• Ability to analyze technical issues and communicate solutions effectively.

Responsibilities

• Provide Level 2 technical support for electrical power and energy management products.
• Troubleshoot and diagnose complex technical issues involving power systems and electrical distribution equipment.
• Support installation, startup, commissioning, maintenance, and service activities.
• Perform root cause analysis and recommend corrective actions to resolve customer issues.
• Guide customers on product applications, specifications, and system integration.
• Collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases.
• Document solutions and contribute to technical knowledge management resources.
• Ensure timely resolution of customer inquiries while delivering an exceptional customer experience.
• Participate in on-call and after-hours support rotations as required.

Skills

Active Listening

Communication

Problem Solving

Product Application

Product Knowledge

Troubleshooting

Customer Service

Time Management

Education

Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines

Job description

Schneider Electric is seeking an Engineer II / Senior Technician II, Technical Support to provide advanced technical support for customers using electrical power distribution and energy management solutions. You will troubleshoot complex issues and support installations and commissioning to maximize system performance and reliability.

You will serve as a trusted technical advisor to customers and internal teams, collaborating across a broad portfolio including MV/LV equipment, switchgear, MCCs,