Technical support Engineer - L1

Turtle Trax S.A.; Región Centro; On-site; MXN 300,000 - 400,000; Full time

Job summary

Turtle Trax S.A. is seeking a Network Support Specialist to manage WAN/LAN infrastructures for multiple accounts. Responsibilities include providing life-cycle management, quality assurance, and technical troubleshooting support. Candidates must have a basic understanding of telecom and networking principles, with excellent written and verbal communication skills in English (CEFR B2 and above). The position requires onsite presence in Mexico, Jalisco, Región Centro. Knowledge of LAN/WAN protocols is preferred.

Qualifications

• Excellent written and verbal skills in English (CEFR B2 and above).
• Basic knowledge of telecom and network fundamentals.

Responsibilities

• Responsible for supporting the WAN/LAN infrastructures for several accounts.
• Provide life-cycle management and technical troubleshooting support.
• Use provided network troubleshooting tools to perform diagnosis.
• Coordinates with field support organizations to fix network issues.

Skills

Telecom

MS-Office

Network Fundamentals

Network Design Level 1

Written and verbal English (CEFR B2 and above)

Job description

Responsibilities

• Responsible for supporting the WAN/LAN infrastructures for several accounts
• Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
• Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
• Coordinates with field support organizations to install/fix network issues

Qualifications

• Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
• Excellent written and verbal skills in English (CEFR B2 and above)

Desired Qualifications

• Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
• Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
• Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.

Onsite and language

Onsite

English - intermediate

Portugues: preferably