Network Support Engineer I – WAN/LAN Troubleshooter

Turtle Trax S.A.; Región Centro; On-site; MXN 300,000 - 400,000; Full time

Job summary

Turtle Trax S.A. is seeking a Network Support Specialist to manage WAN/LAN infrastructures for multiple accounts. Responsibilities include providing life-cycle management, quality assurance, and technical troubleshooting support. Candidates must have a basic understanding of telecom and networking principles, with excellent written and verbal communication skills in English (CEFR B2 and above). The position requires onsite presence in Mexico, Jalisco, Región Centro. Knowledge of LAN/WAN protocols is preferred.

Qualifications

• Excellent written and verbal skills in English (CEFR B2 and above).
• Basic knowledge of telecom and network fundamentals.

Responsibilities

• Responsible for supporting the WAN/LAN infrastructures for several accounts.
• Provide life-cycle management and technical troubleshooting support.
• Use provided network troubleshooting tools to perform diagnosis.
• Coordinates with field support organizations to fix network issues.

Skills

Telecom

MS-Office

Network Fundamentals

Network Design Level 1

Written and verbal English (CEFR B2 and above)

Job description

Turtle Trax S.A. is seeking a Network Support Specialist to manage WAN/LAN infrastructures for multiple accounts. Responsibilities include providing life-cycle management, quality assurance, and technical troubleshooting support. Candidates must have a basic understanding of telecom and networking principles, with excellent written and verbal communication skills in English (CEFR B2 and above). The position requires onsite presence in Mexico, Jalisco, Región Centro. Knowledge of LAN/WAN protocols is preferred.