Technical Support Agent — Troubleshooting & Client Care

DATAMARK, Inc.; Chihuahua; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life Insurance

Savings fund

Paid Training

All legal benefits

Descripción de la vacante

DATAMARK, Inc. seeks a Technical Support Agent to deliver prompt technical assistance to clients, troubleshooting software, hardware, and networking issues. You will document resolutions and guide users through setup steps, maintaining high customer satisfaction.

We value analytical thinkers with strong communication, bilingual Spanish/English skills, and the ability to work with cross-functional teams. Associates degree in CS and 2 years of related experience are preferred.

Formación

• Associates degree in Computer Science or related discipline.
• Minimum of two years programming experience in SQL, read system log files, PHP, or SharePoint.
• Demonstrated analytical and problem-solving skills with customers.
• Bilingual Spanish/English (C1) required.

Responsabilidades

• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Guide users through installation and configuration of software or hardware solutions.
• Document ongoing issues and resolutions in our ticketing system to track progress.
• Work collaboratively with other team members to share insights and solutions.
• Stay updated on the latest technology trends and product information.

Conocimientos

Analytical thinking

Customer service

Communication

Spanish/English bilingual

Educación

Associate degree in Computer Science or related discipline

Herramientas

SQL Database

Read system logs

PHP

SharePoint

Descripción del empleo

DATAMARK, Inc. seeks a Technical Support Agent to deliver prompt technical assistance to clients, troubleshooting software, hardware, and networking issues. You will document resolutions and guide users through setup steps, maintaining high customer satisfaction.

We value analytical thinkers with strong communication, bilingual Spanish/English skills, and the ability to work with cross-functional teams. Associates degree in CS and 2 years of related experience are preferred.