Technical Solutions Engineer (FDE)

Factorial; Ciudad de México; On-site; MXN 1,200,000 - 1,900,000; Full time

Benefits offered by this job

Hybrid work model

Shorter Fridays

Free coffee and tea

Private health insurance

Breakfast and snacks

Language exchange at Factorial

Job summary

Factorial is seeking a Forward Deployed Engineer to be the technical point of contact for enterprise accounts, guiding them from pre-sales through onboarding and production adoption.

You will collaborate with Product, Engineering, Security, Data, Partnerships, and Sales to remove blockers and drive go-live with hands-on problem solving and strong communication in both English and Spanish.

Qualifications

• 3–5 years of experience in technical consulting or similar SaaS roles.
• Engineering mindset with deep debugging and data investigation skills.
• Delivery management experience with sprints and stakeholder communication.
• Strong troubleshooting, root-cause analysis, and incident communication.
• Hands-on knowledge in APIs, data management, or identity and access.
• Experience with enterprise customers and meetings with senior stakeholders.
• Fluent in English and Spanish.

Responsibilities

• Own end-to-end technical workstream for enterprise accounts.
• Lead discovery sessions, scope, risks, milestones, acceptance.
• Guide onboarding: configuration, data onboarding, integrations, testing, go-live.
• Escalation owner for complex blockers, drive resolution.
• Provide technical support via email and tickets; communicate status.
• Monitor integration issues and communicate with customers.

Skills

Engineering mindset

Delivery management

Troubleshooting

APIs & integrations

Data management

Identity & access

Enterprise communications

English & Spanish

Tools

Jira

Job description

At Factorial, we’re looking for a Technical Solutions Engineer or how we called internally a Forward Deployed Engineer (FDE) to help our largest and most complex customers succeed from late-stage pre-sales all the way through onboarding and production adoption

The Role

We’re hiring a Forward Deployed Engineer (FDE) within Customer Experience. You’ll be the technical point of contact for enterprise and strategic accounts, partnering closely with Product, Engineering, Security, Data, Partnerships, and Sales to remove technical blockers and drive a smooth path to go-live.

This is not just an integration role. Think “customer engineering”: you’ll solve a broad set of technical challenges that may block implementation and adoption, spanning APIs and product knowledge.

What You’ll Be Doing

As a Forward Deployed Engineer at Factorial, you will:

Own the end-to-end technical workstream for enterprise accounts

• Lead technical discovery, workshops, and solution design sessions with both technical and business stakeholders.
• Translate requirements into an executable delivery plan: scope, risks, dependencies, milestones, and acceptance criteria.
• Guide technical onboarding end-to-end: advanced configuration, data onboarding, integrations where applicable, testing, validation, and go-live.
• Act as the escalation owner for complex technical blockers, driving resolution end-to-end.

Solve complex technical problems hands-on

• Investigate and diagnose difficult issues.
• Use logs, data, and operational signals to narrow down problems and reduce time-to-resolution.
• Build lightweight tools when needed (scripts, validators, queries, utilities) for migrations, reconciliation, data cleanup, or verification.
• Provide technical support to customers via email and ticketing channels, addressing questions, following up on issues, and guiding customers on the functionality and operation of integrations.
• Monitor and follow up on integration-related issues, ensuring clear communication with customers through resolution.

What We’re Looking For

You’re likely a great fit if you:

• Have 3–5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support, or professional services in a SaaS environment.
• Have an engineering mindset and can go deep when needed (debugging, data investigation, scripting) while also leading customer conversations with confidence.
• Have proven delivery management skills:
  • You've worked with sprints or similar execution cadences.
  • You're comfortable using Jira (or equivalent) for planning and tracking.
  • You can manage dependencies, risks, and stakeholder communication effectively.
• Bring strong troubleshooting fundamentals: root-cause analysis, mitigation design, and incident communication.
• Have hands-on knowledge in at least two of the areas below (and are excited to learn the rest):
  • APIs and integrations
  • Data management and migration.
  • Identity and access
• Are comfortable operating with enterprise customers:
  • Confident in meetings with senior customer stakeholders, including occasional in-person sessions.
  • Skilled at managing scope, risks, and expectations in high-stakes contexts.
  • Able to document and explain trade-offs clearly.
• Thrive with autonomy and ownership: you prioritize well, keep momentum, and coordinate across multiple teams.
• Speak fluent English and Spanish

Bonus Points if You

• Have experience with enterprise security processes (security questionnaires, reviews, change windows).
• Are familiar with cloud concepts (Azure or equivalent) and observability tooling (logs, metrics).
• Have worked in HR tech, payroll, time tracking, identity, or other complex B2B domains.
• Have experience in fast-paced environments where ambiguity and change are constant.

Perks of being part of our team!!

• High-growth, multicultural, and friendly environment.
• Language exchange at Factorial.
• Free coffee and tea
• Private health insurance, including nutrition and therapy support.
• Hybrid work model and shorter Fridays.
• Breakfast and snacks

Factorial is an all-in-one HR software and a fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize employee data, and make better business decisions. Currently, we serve thousands of customers across more than 60 countries and a wide range of industries. We’ve built a highly diverse and multicultural team of over 900 people across our offices in Barcelona, Brazil, Mexico, and the United States.

Our Values

We own it

We take responsibility for every project. We make decisions, not excuses.

We learn and teach

We are committed to learning something new every day and, above all, sharing it.

We partner

Every decision is a team decision. We trust each other.

We grow fast

We act fast. We believe the worst mistake is not learning from mistakes.