Technical Solutions Engineer, Compute Engine

Google LLC; Ciudad de México; On-site; MXN 520,000 - 900,000; Full time

Job summary

Google LLC’s Compute Engine team is seeking a Technical Solutions Engineer to support customers on Google Cloud Platform. The role involves troubleshooting, scripting, and collaboration with cross-functional teams to resolve complex issues.

The candidate should have strong Linux/Unix or Windows system administration, networking expertise, and English fluency to interact with regional customers. Weekend and shift work may be required.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years troubleshooting and triaging technical issues for customer needs.
• 5 years experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• System administrator level experience with Linux/Unix or Windows.
• Ability to communicate in English fluently with regional customers and stakeholders.

Responsibilities

• Provide 24x7 support within a global team, sometimes requiring non-standard hours and weekends.
• Diagnose and resolve customer issues, improving productivity on Google Cloud Platform.
• Act as consultant and SME for Engineering, Sales, and customer organizations to remove deployment obstacles.
• Understand product tech and architectures; reproduce, diagnose root causes, and build faster diagnosis tools.
• Collaborate with Product and Engineering to improve product; work with Site Reliability Engineers to ensure high-quality production.

Skills

Networking & web tech

Linux/Unix admin

English fluency

Cloud computing experience

Distributed systems familiarity

Education

Bachelor’s degree in Science/Engineering/Math or equivalent practical experience

Job description

Technical Solutions Engineer, Compute Engine

X This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 5 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• System administrator level experience with Linux/Unix or Windows systems.
• Ability to communicate in English fluently to interact with regional customers and stakeholders.

Preferred qualifications:

• Experience with any of the following solutions: System virtualization, on-premise or hybrid cloud computing.
• Experience working with distributed systems, and familiarity with common solutions, design patterns, or best practices.
• Experience with cloud computing (e.g., certifications, internships, coursework, etc.) and debugging complex workload issues across multi-node environments.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Our Technical Solutions Engineers own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.