Technical Account Manager, Google Cloud Consulting (Spanish, English)

Google; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Google Cloud is seeking a Technical Account Manager (TAM) to guide enterprise customers through technical transformations. You will lead cloud consulting engagements, manage delivery across services, and coordinate a cross-functional, geographically dispersed team.

You will build strong relationships with enterprise leaders, translate business goals into cloud architectures, and drive adoption of Google Cloud offerings with a focus on success and long-term partnership.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role with stakeholders and driving technical implementations.
• Experience supporting customers in cloud operations, cloud support, or cloud consulting.
• Ability to communicate in Spanish and English fluently for client management in this region.

Responsibilities

• Accelerate adoption of Google Cloud by leading the implementation journey and managing timelines, milestones, and migration goals.
• Advocate for customer needs to overcome blockers and drive feature development across multiple teams.
• Develop relationships with stakeholders to understand business needs and lead quarterly business reviews and executive sessions.
• Plan customer events and launches, partnering with Support, Engineers, and SREs to ensure success and guide escalations to resolution.
• Develop best practices and reusable assets to scale Google Cloud adoption through partners.

Skills

Spanish fluency

English fluency

Cloud operations knowledge

Stakeholder communication

Education

Bachelor’s degree in CS/Engineering or equivalent

Job description

Please submit your resume in English - we can only consider applications submitted in this language. Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Preferred qualifications

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About The Job

As a Technical Account Manager (TAM), you will support organizations through the technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customers onboarding across our services. In this role, you will regularly engage with various stakeholder groups, including enterprise leadership and a cross-functional, geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand the customer’s business, develop roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .