Technical Solutions Consultant for Higher Ed Tech

Ellucian Company L.P.; México; Hybrid; MXN 420,000 - 780,000; Full time

Benefits offered by this job

Health coverage

Christmas bonus

Saving fund

Monthly food coupon

15 vacation days

Thrive Flex Program

Charitable days

Diversity and inclusion programs

Parental leave

Employee referral bonuses

Learning culture benefits

Job summary

Ellucian invites a technically adept Consultant to support our Managed Services client community, translating business needs into reliable solutions. The role spans troubleshooting, enhancements, integrations, reporting, and scripting across applications, APIs, and data flows.

Successful candidates learn new domains quickly, communicate clearly with customers and internal teams, and collaborate to meet service expectations with a strong customer-focus and problem-solving mindset.

Qualifications

• Typically 2-3 years of relevant experience in application development, technical support, integrations, consulting, or a related technical role.
• Hands-on experience with modern JavaScript technologies such as ReactJS, NodeJS, and ES5/ES6 JavaScript.
• Experience consuming and troubleshooting REST APIs and working with API clients such as Bruno, Postman, or Insomnia.
• Experience with inbound and outbound system integrations and the ability to trace data or transactions across connected systems.
• Experience with Git or another version-control system.
• Working knowledge of SQL or relational databases; experience with PostgreSQL and/or Oracle PL/SQL is desirable.
• Experience with GraphQL is desirable.
• Experience with help desk, incident-management, or ticketing systems is desirable.
• Experience with business process management or workflow tools such as ProcessMaker is desirable.
• Customer service and/or consulting experience, with strong active-listening and relationship-building skills.
• Strong analytical, written, and verbal communication skills in English, with the ability to explain technical information clearly.
• Ability to work independently on defined assignments while seeking guidance or escalating appropriately when scope, risk, or complexity increases.
• Ability and motivation to quickly learn unfamiliar applications, technologies, and business processes. Higher Education experience is not required.

Responsibilities

• The Consultant uses technical, analytical, and consulting skills to support the Ellucian Managed Services client community.
• The role works directly with customers to understand business and technical needs, troubleshoot application issues, and implement reliable solutions using the tools and resources available.
• The work ranges from software troubleshooting and break/fix support to application enhancements, integrations, reporting, and scripting.
• This is a customer-facing role that requires a strong learning mindset, structured problem solving, clear communication, and effective collaboration across teams.
• Prior Higher Education or Ellucian product experience is not required. Successful candidates are expected to learn new business domains, products, and technologies quickly and apply that knowledge to customer needs.

Skills

ReactJS

NodeJS

ES5/ES6 JavaScript

REST APIs

API clients

Tools

Bruno

Postman

Insomnia

Git

Job description

Ellucian invites a technically adept Consultant to support our Managed Services client community, translating business needs into reliable solutions. The role spans troubleshooting, enhancements, integrations, reporting, and scripting across applications, APIs, and data flows.

Successful candidates learn new domains quickly, communicate clearly with customers and internal teams, and collaborate to meet service expectations with a strong customer-focus and problem-solving mindset.