Technical Service Engineer

H.B. Fuller Mexico S.A de C.V.; Monterrey; Presencial; MXN 390.600 - 502.200; Jornada completa

Descripción de la vacante

H.B. Fuller Mexico S.A de C.V. is looking for a skilled candidate to perform internal product tests and provide support to commercial teams. The role involves analyzing product value and guiding business leaders with technical demonstrations.

Ideal candidates should have at least 2 years of relevant experience and a degree in a related field. Strong communication skills and the ability to mentor others are essential. The position is aimed at enhancing customer satisfaction and innovation.

Formación

• High School Diploma, Associate/Technical degree, or bachelor's degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.
• Proficiency in electronic tools (e.g., SFDC, HBF tools).
• Proficient in English (verbal and written).

Responsabilidades

• Perform internal product tests and report results to customers and commercial teams.
• Execute Technical Service Requests (TSRs) and deliver data-driven conclusions.
• Support key accounts through training, application startup, and troubleshooting.

Conocimientos

Expert in customer applications

Electronic tools proficiency

Strong communication skills

Team-oriented

Proficient in English

Educación

Bachelor's degree in relevant field

Herramientas

Salesforce.com

Descripción del empleo

Overview

This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.

Responsibilities

• Perform internal product tests and report results to customers and commercial teams
• Execute Technical Service Requests (TSRs) and deliver data-driven conclusions
• Support key accounts through training, application startup, and troubleshooting
• Design and implement advanced experimental methodologies
• Mentor junior and mid-level technicians
• Assist sales and QC teams with customer complaint investigations
• Collaborate with interdisciplinary teams on research initiatives
• Analyze and interpret data for technical reports and presentations
• Conduct successful lab trials and product demonstrations
• Partner in account planning and value selling strategies

Minimum Requirements

• High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience
• Ability to become an expert in customer applications and internal technical service
• Proficiency in electronic tools (e.g., SFDC, HBF tools)
• Strong verbal and written communication skills
• Team-oriented, organized, and adaptable
• Proficient in English (verbal and written)

Preferred Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 1+ year of experience in adhesives, applications, machinery, or substrates
• Experience in customer-facing technical roles
• Understanding of value selling techniques
• Salesforce.com experience
• Leadership potential and interest in increased responsibility

Equal Employment Opportunity Statement

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, marital status or status as a protected veteran, or any other legally protected classification.