Technical Service Engineer

H.B. Fuller; Monterrey; Presencial; MXN 687.521 - 1.031.282; Jornada completa

Descripción de la vacante

H.B. Fuller in Monterrey is seeking a product technician to perform internal tests and support commercial teams through training and troubleshooting. Applicants should have relevant technical degrees with at least 2 years of experience. Strong communication skills and proficiency in electronic tools are necessary. This position plays a crucial role in enhancing customer satisfaction and fosters a team-oriented environment. Join a leading company focused on innovation and customer service in adhesives.

Formación

• High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.
• Ability to become an expert in customer applications and internal technical service.
• Proficient in English (verbal and written).

Responsabilidades

• Perform internal product tests and report results to customers and commercial teams.
• Execute Technical Service Requests (TSRs) and deliver data-driven conclusions.
• Mentor junior and mid-level technicians.
• Conduct successful lab trials and product demonstrations.

Conocimientos

Expertise in customer applications

Proficiency in electronic tools

Strong communication skills

Team-oriented

Adaptability

Educación

High School Diploma or higher in chemistry or related field

Herramientas

Salesforce.com

Descripción del empleo

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2024 revenue of $3.6 billion, our mission to Connect What Matters is brought to life by more than 7,500 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world‑changing innovations to their end markets. Learn more at www.hbfuller.com.

This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.

Primary Responsibilities

• Perform internal product tests and report results to customers and commercial teams
• Execute Technical Service Requests (TSRs) and deliver data‑driven conclusions
• Support key accounts through training, application startup, and troubleshooting
• Design and implement advanced experimental methodologies
• Mentor junior and mid‑level technicians
• Assist sales and QC teams with customer complaint investigations
• Collaborate with interdisciplinary teams on research initiatives
• Analyze and interpret data for technical reports and presentations
• Conduct successful lab trials and product demonstrations
• Partner in account planning and value selling strategies

Minimum Requirements

• High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.
• Ability to become an expert in customer applications and internal technical service
• Proficiency in electronic tools (e.g., SFDC, HBF tools)
• Strong verbal and written communication skills
• Team‑oriented, organized, and adaptable
• Proficient in English (verbal and written)

Preferred Requirements

• Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field
• 1+ year of experience with adhesives, applications, machinery, or substrates
• Experience in customer‑facing technical roles
• Understanding of value selling techniques
• Salesforce.com experience
• Leadership potential and interest in increased responsibility

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.