Technical Product Support

DRiV Incorporated; México; Presencial; MXN 446.000 - 692.000; Jornada completa

Descripción de la vacante

DRiV Incorporated, unidad de negocio de posventa de Tenneco, busca un agente Techline bilingüe (inglés/español) para brindar asistencia técnica por teléfono y correo a una amplia gama de vehículos.

La función diagnostica fallas, recomienda soluciones y documenta interacciones mientras colabora con ingeniería, desarrollo de producto y calidad. Se valorará experiencia automotriz y habilidades en Excel/Power BI.

Formación

• 2–5 años de experiencia como técnico de servicio automotriz o 5–10 años como dependiente de repuestos.
• Conocimiento sólido de sistemas automotrices, componentes y procedimientos de diagnóstico.
• Capacidad de recolectar y resumir datos de interacciones con el cliente.
• Competencias informáticas básicas: reportes, gráficos y seguimiento de KPI.
• Fluidez en inglés y español (oral y escrito).

Responsabilidades

• Responder consultas de clientes por teléfono y correo, brindando soporte técnico en inglés y español.
• Diagnosticar problemas automotrices y recomendar soluciones para DRiV.
• Documentar interacciones técnicas e identificar tendencias.
• Colaborar con ingeniería, desarrollo y calidad para feedback y mejoras.
• Proporcionar orientación técnica para una amplia gama de vehículos.
• Traducir o localizar información técnica para clientes de habla hispana.
• Mantener comunicaciones consistentes en ambos idiomas respetando estándares de DRiV.

Conocimientos

Bilingual English/Spanish

Diagnostic procedures

Automotive knowledge

Data collection & reporting

KPI tracking

MS Office / Power BI

Educación

High school diploma

ASE certifications

Bachelor’s in Automotive Technology (preferred)

ASE Master Certification

Herramientas

Excel

Power BI

Salesforce

Outlook

Descripción del empleo

Technical Product Support

Empresa : DRiV Incorporated Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Technical Product Support

At Tenneco, we don’t follow industry standards; we set them, and we don’t settle for being best-in-class because we hustle to be better than best-in-class. Whether it’s our Core Values – radical candor, simplify, organizational velocity, tenacious execution and win – or our Get Stuff Done (GSD) mindset, we’re determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.

With a product portfolio as expansive as it is innovative, an obsessive commitment to quality and excellence, and a global presence, we’re all about getting stuff done, so we can win.

How do we make it happen?Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It’s what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.

Here, you’ll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you’re ready to break boundaries, deliver results, and enjoy the ride along the way, you’ll thrive here.

Want to learn more about who we are? Check out our website to discover the Tenneco Way .

DRiV is the aftermarket business group of Tenneco - DRiV website

Technical Product Support (Bilingual – English/Spanish)

Company: DRiV

Position Summary:

As a Techline Agent, you will be responsible for providing expert technical assistance to customers via phone and email in both English and Spanish. You will respond to inquiries related to automotive repair, diagnostics, and the application of our products across a broad range of vehicle types. This role serves as a critical support link between the customer and our engineering, product, and quality teams.

Key Responsibilities:

• Respond to customer inquiries via phone and email, providing troubleshooting and technical support in English and Spanish.
• Diagnose automotive issues and recommend solutions involving DRiV product applications.
• Document technical interactions and identify recurring issues or trends.
• Collaborate with engineering, product development, and quality teams to communicate field feedback and identify product enhancement opportunities.
• Provide technical guidance for a wide range of vehicles, including passenger cars, light- and heavy-duty trucks, off-highway equipment, and performance vehicles.
• Translate or localize technical information, communications, and support materials for Spanish-speaking customers when needed.
• Ensure consistent, accurate communication across both languages while maintaining DRiV brand and technical standards.

Brands Supported:

• ABEX Friction Products
• Beck/Arnley
• Champion Ignition
• FP Diesel (Engine Components)
• Fel-Pro Sealing Systems
• Monroe, Rancho (Ride Control Products)
• Moog (Steering, Chassis, Driveline Components)
• National Bearings & Seals
• Sealed Power
• Speed-Pro
• Wagner (Brakes, Lighting, Sensors)
• Walker, DynoMax, Thrush (Exhaust Products)

Required Qualifications:

• 2–5 years of experience as an automotive/truck service technician, or 5–10 years as a parts counterperson.
• Solid understanding of automotive systems, components, and diagnostic procedures.
• Ability to collect and summarize data from customer interactions.
• Proficient computer skills, including basic reporting, chart creation, and KPI tracking.
• Fluency in both English and Spanish (verbal and written), with the ability to communicate complex technical information clearly in both languages.

Preferred Qualifications:

• Hands-on experience in a dealership or independent repair shop using diagnostic tools.
• Strong customer service skills, including conflict resolution.
• Proficiency in Excel, Outlook, PowerPoint, and familiarity with Power BI.
• Experience with Salesforce or similar customer relationship management (CRM) systems.
• Familiarity with automotive diagnostic software.
• Experience supporting Spanish-speaking customers in a technical or service environment.

Education & Certifications:

• High school diploma required.
• ASE certifications or ability to obtain them.

Preferred Education/Training:

• Bachelor’s degree in Automotive Technology or graduation from an accredited automotive technical program.
• ASE Master Certification.