Technical Operations Lead: Factory Excellence & Quality

Cisco; Región Centro; Presencial; MXN 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Cisco's Failure Analysis & Prevention team in Mexico is seeking a Technical Operations Manager to lead a diverse group of engineers and drive operational excellence, quality, and cost improvements across manufacturing partners.

You will guide fault isolation, test development, and PCBA manufacturing operations, implement NPI roadmaps, and champion digitization initiatives to improve cycle times and customer satisfaction.

Formación

• 10+ years of broad Supply Chain Electronics Technical Operations experience in Failure Analysis, Test Development Engineering or Manufacturing Process experience.
• English and Spanish language proficient.

Responsabilidades

• Lead manufacturing execution excellence and customer experience through delivery, quality, cost and transformation.
• Manage lab operations, equipment maintenance, and field service/depot repair processes.
• Ensure EMS Partners sites have the outstanding QMS deployed throughout their operation.
• Lead operational excellence metrics ACT Yield, timely Delivery, etc. and accountable for associated business results.
• Solve factory-related quality issues involving failure analysis and its processes.
• Drive cycle time reduction, test optimizations, and quality improvement to meet and improve cost and lead time.
• Partner with Product Operations, Supplier Management, Planning, Fulfillment, Technology and Quality to drive business outcomes.
• Drive qualification of SMT lines for next gen PCBA technologies, BGA, edge bonding, large press fit connectors, and process characterizations.
• Builds strong organization with leadership bench strength and future capabilities.
• Focus on Supply Chain innovation through process, tools and test reengineering and implementation.
• Act as escalation point for critical issues, reporting risk assessments to senior leadership.

Conocimientos

Failure Analysis

Test Development

PCBA SMT operations

NPI

RMA tracking

Project Management

English/Spanish bilingual

Educación

Bachelor’s degree in Electrical, Electronics, Industrial, or Mechanical Engineering

Herramientas

Fault isolation equipment

Bench testing equipment

Descripción del empleo

Cisco's Failure Analysis & Prevention team in Mexico is seeking a Technical Operations Manager to lead a diverse group of engineers and drive operational excellence, quality, and cost improvements across manufacturing partners.

You will guide fault isolation, test development, and PCBA manufacturing operations, implement NPI roadmaps, and champion digitization initiatives to improve cycle times and customer satisfaction.