Technical Consulting Engineer: Lab Troubleshooter & Mentor

Cisco Systems, Inc; Ciudad de México; Hybrid; MXN 480,000 - 800,000; Full time

Job summary

Cisco Systems, Inc. in Mexico City seeks a CX-Labs engineer to drive operational success by providing expert fixes for complex networking architectures while maintaining advanced lab environments that enable rapid issue resolution.

You will mentor peers, contribute to bug reports, and collaborate with customers, engineering, and internal teams. The role emphasizes hands-on problem solving, automation, and scalable diagnostics to improve product quality.

Qualifications

• Bachelor's or Master's degree with relevant experience, or equivalent years in the field.
• CCNA or equivalent certification is required or strongly preferred.
• Strong understanding of Layer 1 & Layer 2 networking fundamentals and security concepts.

Responsibilities

• Conduct advanced troubleshooting to resolve complex customer technical support requests across Routing, Switching, Security, and Virtualization.
• Partner with customers, engineering, and internal teams to drive issue resolution and improve product quality via bug reports.
• Build and maintain lab environments and digital intellectual capital using AI, automation, and diagnostics.
• Mentor peers to support individual development and cross-team knowledge sharing.

Skills

Routing & Switching

Security Networking

Lab Troubleshooting

Automation & Diagnostics

Mentoring

Education

Bachelor's degree with 3+ years of related experience, Master's degree with 3+ years of related experience, or 6 years of related experience overall

Tools

Cisco lab devices

Job description

Cisco Systems, Inc. in Mexico City seeks a CX-Labs engineer to drive operational success by providing expert fixes for complex networking architectures while maintaining advanced lab environments that enable rapid issue resolution.

You will mentor peers, contribute to bug reports, and collaborate with customers, engineering, and internal teams. The role emphasizes hands-on problem solving, automation, and scalable diagnostics to improve product quality.