Technical Clarification Specialist

Siemens Gas and Power GmbH & Co. KG; Santiago de Querétaro; On-site; MXN 1,629,000 - 2,353,000; Full time

Job summary

Siemens Energy is expanding its North America and Latin America service network to support the 9000HL Gas Turbine fleet. The role focuses on delivering precise technical clarifications for spare parts, material numbers, and supersedures, while ensuring master data quality and driving data-driven process improvements.

The ideal candidate has a mechanical engineering background with 5+ years in service engineering or order management, strong knowledge of gas turbine lines, and proficiency in SAP

Qualifications

• Bachelor’s degree in Mechanical Engineering or a related field.
• 5+ years of experience in product design, service engineering, or order management.
• Proficiency in English; German a plus.
• Experience with IT tools like Mendix, SAP, Snowflake, Tableau or Alteryx is a plus.

Responsibilities

• Provide precise technical clarifications for spare parts, outages, quoting, and logistics processes.
• Maintain high-standard master data quality and update official systems of record.
• Collaborate cross-functionally to resolve technical discrepancies and drive process improvements.

Skills

Mechanical engineering

Service engineering

Order management

English proficiency

Education

Bachelors in Mechanical Eng

Tools

SAP

Snowflake

Tableau

Mendix

Alteryx

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. \"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

To support the rapid growth of the 9000HL Gas Turbine fleet in the North America (NA) and Latin America (LA) regions, this role ensures business continuity and operational excellence for the LGT Service Business by delivering precise technical clarifications for spare parts, material numbers, and supersedures. To address these critical business demands, the role focuses on three core areas: executing rapid technical clarifications for outages and quoting, maintaining high-standard master data quality, and driving process improvements through digital tools. Given this specialized focus, the ideal candidate will possess a strong engineering background with 5+ years of experience in service engineering or product design, deep familiarity with advanced Gas Turbine fleets, and proficiency in SAP and data analytics tools.

How You’ll Make an Impact

• 60% Technical Clarification & Outage Support
• Provide accurate technical clarification of Gas Turbine, Steam Turbine, and Generator spare parts to support parts quoting, ordering, and logistics processes.
• Identify correct orderable parts, find technical alternatives, and locate material master numbers to reduce customer response times.
• Support and resolve critical, short-term outage demands and troubleshooting requests directly from site operations.
• 20% Data Quality & Master Data Management
• Ensure sustainable data quality by capturing engineering knowledge and updating official systems of record.
• Assist with material master data updates and the resolution of parts data quality issues in coordination with global teams.
• 20% Process Optimization & Collaboration
• Collaborate cross-functionally with Sales, Project Management, Engineering, Procurement, and suppliers to resolve technical discrepancies.
• Analyze requests for potential improvements and drive process changes or automation projects utilizing digital tools to enhance efficiency.

What You Bring

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field (or equivalent practical experience as a Field Service or Commissioning Engineer).
• Minimum of 5+ years (8-10+ preferred) of experience in product design, service engineering, or order management, with exposure to advanced Gas Turbine product lines (e.g., 5000F, 8000H, 9000HL).
• Proficiency in English is required; German language skills are a plus
• Experience with IT tools like Mendix, SAP, Snowflake, Tableau or Alteryx a plus

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.

Supportive work cultureand a healthy work- life balance

• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• Savings Fund
• Above the law benefits
• Family building benefits
• Parental leave
• Annual performance bonus
• Parental leave
• Contribute to our social responsibility initiatives.