Technical Authority Expert

Ericsson GmbH; Santiago de Querétaro; Presencial; MXN 150.000 - 210.000; Jornada completa

Descripción de la vacante

Ericsson GmbH seeks a Technical Authority Expert to provide domain expertise across the Create, Sustain, and Evolve lifecycle for RAN and Transport services. You will lead technical activities, develop automation solutions, and coach teams to improve service delivery and incident resolution.

The role requires strong RAN (LTE/5G) knowledge, automation experience, and excellent stakeholder communication. You will collaborate with cross-domain teams, customers, suppliers, and partners to ensure

Formación

• Strong domain expertise in LTE/5G RAN and Transport operations.
• Experience turning business requirements and SLAs into technical solutions.
• Proven ability to lead design/build/test/operate and continuously improve services.
• Experience with automation, analytics, use-case development, and operationalization of automated solutions.
• Familiarity with Federated Automation Framework or similar automation frameworks.
• Ability to analyze trends, perform root-cause analysis, and diagnose KPI degradation.
• Experience with incident, problem, change, security, asset, configuration, and patch management processes.
• Ability to work across interfaces and diagnose interdomain issues.
• Excellent stakeholder management and communication skills.

Responsabilidades

• Lead technical activities across the Create, Sustain, and Evolve lifecycle for RAN and Transport services.
• Develop and improve automation solutions and Service Delivery methodologies with reusable flows.
• Provide domain expertise to support and analytics teams, and coach others.
• Perform trend analysis, event correlation, and complex troubleshooting to detect failures and drive restoration.
• Support incident, problem, and security management with escalation and coordination.
• Conduct impact analyses for changes and support complex change execution and patching.
• Analyze software updates and deployment impacts, and develop safe deployment procedures.
• Support asset/configuration management and service fulfilment activities.
• Drive process improvements and cross-domain collaboration with E2E Service Experts.

Conocimientos

RAN support expertise

LTE and 5G knowledge

Automation and analytics

MOP preparation and use-case derivat​

KPI analysis and trend analysis

Incident, problem, change management

Interdomain issue diagnosis

Stakeholder management and comms

Collaborative cross-domain mindset

Herramientas

Federated Automation Framework

Descripción del empleo

Join our TeamAbout this opportunityAs a Technical Authority Expert, you will provide domain expertise, and operational support across the full Create, Sustain, and Evolve lifecycle in line with the Ericsson Operations Engine.You will act as a trusted technical authority for RAN and Transport, supporting service assurance, complex incident resolution, automation, analytics, customer experience improvements, and continuous service evolution. You will work closely with domain support, automated operations, analytics and automation teams, E2E Service Experts, customers, suppliers, and partners to ensure resilient, efficient, and continually improving service delivery.What you will do• Lead technical activities across the Create, Sustain, and Evolve lifecycle for RAN and Transport services, translating business requirements, SLAs, and customer needs into technical solutions and executable work packages.• Develop, maintain, and improve automation solutions and Service Delivery methodologies, including identifying use cases, preparing MOPs, accepting developed use cases, deriving business benefits, and extending reusable flows within the Federated Automation Framework.• Provide domain expertise to domain support, automated operations, and analytics and automation teams, while building technical competency through coaching, documentation, and knowledge sharing.• Perform trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting to proactively detect potential failures and drive restoration, repair, and recovery activities.• Support incident, problem, and security management through complex incident resolution, critical incident support, third-level functional escalation, security incident support, supplier and partner coordination, and work-around execution.• Conduct change and business-requirement impact analyses; support complex change execution, fallback decisions, standard Change List lifecycle management, security preventive maintenance, patch introduction, and software update or package FNI activities.• Analyze software updates and packages, assess implementation impacts, and develop recommendations and procedures for safe deployment.• Support asset and configuration management, Service Resource Fulfilment, system and application patch introduction, and the implementation and removal of incident or problem work-arounds.• Drive process-improvement programs, customer high-end escalation support, and cross-domain collaboration by diagnosing interdomain issues and coordinating findings with E2E Service Experts.Skills you will bring• Strong technical expertise in RAN support for LTE and 5G, together with robust practical knowledge of Transport technologies and operations.• Fluent English skills communication.• Proven ability to lead technical activities across design, build, test, operate, and continuous-improvement phases.• Experience with automation, analytics, use-case development, MOP preparation, use-case acceptance, benefit realization, and operationalization of automated solutions.• Knowledge of the Federated Automation Framework or comparable reusable automation frameworks and ways of working.• Strong problem-solving capability, including root-cause analysis, trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting.• Experience supporting incident, problem, change, security, asset, configuration, software update, patch, and escalation management processes.• Ability to understand interfaces, protocols, and system parameters across multiple domains and diagnose interdomain issues.• Ability to define and apply KPIs, S-KPIs, R-KPIs, reporting requirements, and customer experience improvement actions.• Strong stakeholder-management, communication, coordination, and recommendation skills when working with customers, suppliers, partners, E2E experts, and operational teams.• A collaborative mindset with a strong commitment to competency development, knowledge sharing, process improvement, and continuous service evolution.