Technical Account Manager - GRC/Identity Governance

Delinea; México; Presencial; MXN 1.224.632 - 1.924.422; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Paid time off

Paid company holidays

Descripción de la vacante

Delinea seeks a Technical Account Manager to drive Fastpath adoption, ensuring strong access governance across enterprise apps. You will serve as a technical SME, guiding customers, delivering remote services, and aligning deployments with SOX, GDPR, HIPAA requirements.

In this role, you will travel to North America sites, develop executive-level reports, and partner with Engineering and Product teams to influence roadmaps. A proactive, detail-oriented advisor with GRC experience will thrive.

Formación

• Experience in advisory or customer success roles focused on access governance and compliance.
• Strong experience in control evidence collection, audit reporting, and SoD.
• Hands-on knowledge of enterprise apps (ERP, HCM/CRM).
• Experience with Fastpath or similar GRC/IGA tools.
• Proven track record leading large-scale compliant projects.

Responsabilidades

• Serve as the technical SME for the Fastpath product family, including access risk management, SoD analysis, and certifications.
• Act as the customer's trusted advisor to maximize value from their Fastpath deployment and ROI.
• Deliver remote services to new and existing customers, including configuration guidance, onboarding, training on audit workflows.
• Engage swiftly with customers to resolve high-priority issues related to access data accuracy and certification campaigns.
• Track product updates, new features, and communicate changes to customers and roadmap discussions.
• Document customer environments, access profiles, risk mitigations, and control evidence for faster analysis.
• Coordinate participation in early access programs for new Fastpath releases and beta testing.
• Visit customer sites (primarily North America) for QBRs and compliance assessments.
• Maintain high performance levels with customers as measured by satisfaction surveys and outcomes.
• Build and leverage relationships across Delinea to mobilize resources for customer challenges.
• Develop executive-level reports summarizing access risk posture and compliance themes.

Conocimientos

SoD analysis

Access risk analysis

User access reviews

Audit reporting

GRC knowledge

Executive communication

Enterprise client management

Herramientas

Fastpath

AuditBoard

Workiva

ERP systems (SAP)

ERP systems (Oracle)

Descripción del empleo

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI‑powered intelligence, Delinea’s leading cloud‑native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real‑time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world‑class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Technical Account Manager - Fastpath Product Family Summary

A significant portion of compliance failures and insider risks stem from inadequate access controls, Segregation of Duties violations, and poor visibility into user permissions across business applications. Delinea, through its Fastpath product family, leads in cloud‑based access governance and compliance automation, helping organizations streamline audit processes, mitigate access risks, and demonstrate strong controls for regulations like SOX, GDPR, HIPAA, and more. We are seeking an experienced, self‑driven Technical Account Manager to join our Customer Success team. If you have deep expertise in compliance, audit, internal controls, or GRC processes; particularly around control evidence collection, reporting, user access reviews, and Segregation of Duties; and thrive in a trusted advisory role with enterprise customers, this could be an ideal fit.

The ideal candidate is detail‑oriented, proactive, and excels under pressure in fast‑paced audit and compliance environments. If you're motivated by complex challenges, passionate about driving compliance excellence, and customer‑focused, this opportunity aligns perfectly with your strengths. Key success factors include accountability, motivation, creativity, and tenacity.

What You'll Do

• Serve as the technical subject matter expert for the Fastpath product family, including solutions for access risk management, Segregation of Duties analysis, automated user access certifications/reviews, change tracking in business applications, and compliance reporting.
• Act as the customer's trusted advisor to maximize value from their Fastpath deployment, accelerate issue resolution, guide effective use of access governance features, and help derive measurable ROI through reduced audit effort and risk exposure. Regularly monitor customer health metrics (module usage, report execution, time in application, etc.) and share insights with relevant internal teams to support renewals, expansions, and proactive engagement.
• Deliver remote services to new and existing customers, including configuration guidance, onboarding to Fastpath modules, training on audit workflows, SoD rulesets, and reporting tools.
• Engage swiftly with customers to resolve high‑priority issues related to access data accuracy, certification campaigns, risk quantification, or integration with business applications.
• Track product updates, new features, emerging compliance requirements, and potential impacts; proactively communicate changes to customers and advocate for their needs in product roadmap discussions with Engineering and Product Management. Conduct regular review sessions to validate platform configurations for alignment with audit/compliance objectives.
• Document customer environments, access profiles, risk mitigations, and control evidence; share details with internal support and engineering teams to enable faster root‑cause analysis and resolution.
• Coordinate participation in early access programs for new Fastpath releases, identify opportunities to influence product direction, and support beta testing/validation focused on audit and compliance use cases.
• Subject to travel and safety restrictions, visit customer sites (primarily North America) for Quarterly Business Reviews, compliance assessments, or deep‑dive workshops on access governance.
• Maintain high performance levels with customers, measured through satisfaction surveys and compliance outcomes.
• Build and leverage relationships across Delinea to mobilize resources quickly for customer challenges.
• Develop and present executive‑level reports summarizing access risk posture, certification progress, key compliance themes, and actionable insights from global escalations.

What You'll Bring

• 4+ years of experience in a similar technical advisory or success role, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, Internal Audit professional, or Professional Services Consultant focused on access governance.
• Strong background in compliance, audit, or internal audit functions, with practical experience addressing challenges in control evidence collection, audit reporting, Segregation of Duties, and IT General Controls (ITGC).
• Hands‑on knowledge of enterprise applications and processes (e.g., ERP systems like SAP, Oracle, Microsoft Dynamics, NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives.
• Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, user access reviews, access certifications, or audit automation) is a significant advantage.
• Proven track record leading large‑scale compliance or transformational projects that span organizational silos, with minimal supervision.
• Ability to plan, organize, and prioritize multiple responsibilities and projects effectively on a weekly basis.
• Comfort engaging directly with complex, multi‑divisional, multi‑geographical enterprise clients, ideally at director or executive levels.
• Demonstrated quick learning and absorption of new technical/compliance information.
• Consistent success delivering results through both routine and unexpected challenges.
• Strong written and verbal communication skills, with the ability to explain complex access governance and compliance concepts clearly to technical and non‑technical audiences.
• Proficiency in creating clear, concise documentation of current processes, risks, mitigations, and proposed improvements.

Technical Competencies

• Deep understanding of Segregation of Duties (SoD), access risk analysis, user access reviews/certifications, and IT General Controls in the context of regulatory compliance (e.g., SOX, GDPR, HIPAA, PCI).
• Experience working with cloud‑based GRC, IGA, or access governance solutions, including integration with major ERP, HCM, or CRM systems.
• Familiarity with audit preparation, control evidence gathering, risk quantification, and reporting for auditors or internal compliance teams.
• Knowledge of compensating controls, mitigation strategies, and integration with GRC platforms (e.g., AuditBoard, Workiva).
• Working knowledge of business application security models, role‑based access, and data‑level permissions.
• Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit‑focused tools/rulesets is highly desirable.

Why work at Delinea?

• We’re passionate problem‑solvers helping the world’s largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self‑motivated, and collaborative.
• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG and guide our behaviors and success

• Spirited – We bring energy and passion to everything we do.
• Trust – We act with integrity and deliver on our commitments.
• Respect – We listen, value different perspectives, and work as one team.
• Ownership – We take initiative and follow through.
• Nimble – We adapt quickly in a fast‑changing environment.
• Global – We embrace diverse people and ideas to drive better outcomes.

We believe weaving these core values into our day‑to‑day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affidavative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.