Technical Account Manager – Compliance & SoD

Delinea; México; A distancia; MXN 1.224.632 - 1.924.422; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Pension/retirement matching

Life insurance

Employee assistance program

Paid time off

Paid company holidays

Descripción de la vacante

Delinea seeks a Technical Account Manager to drive Fastpath adoption, ensuring strong access governance across enterprise apps. You will serve as a technical SME, guiding customers, delivering remote services, and aligning deployments with SOX, GDPR, HIPAA requirements.

In this role, you will travel to North America sites, develop executive-level reports, and partner with Engineering and Product teams to influence roadmaps. A proactive, detail-oriented advisor with GRC experience will thrive.

Formación

• Experience in advisory or customer success roles focused on access governance and compliance.
• Strong experience in control evidence collection, audit reporting, and SoD.
• Hands-on knowledge of enterprise apps (ERP, HCM/CRM).
• Experience with Fastpath or similar GRC/IGA tools.
• Proven track record leading large-scale compliant projects.

Responsabilidades

• Serve as the technical SME for the Fastpath product family, including access risk management, SoD analysis, and certifications.
• Act as the customer's trusted advisor to maximize value from their Fastpath deployment and ROI.
• Deliver remote services to new and existing customers, including configuration guidance, onboarding, training on audit workflows.
• Engage swiftly with customers to resolve high-priority issues related to access data accuracy and certification campaigns.
• Track product updates, new features, and communicate changes to customers and roadmap discussions.
• Document customer environments, access profiles, risk mitigations, and control evidence for faster analysis.
• Coordinate participation in early access programs for new Fastpath releases and beta testing.
• Visit customer sites (primarily North America) for QBRs and compliance assessments.
• Maintain high performance levels with customers as measured by satisfaction surveys and outcomes.
• Build and leverage relationships across Delinea to mobilize resources for customer challenges.
• Develop executive-level reports summarizing access risk posture and compliance themes.

Conocimientos

SoD analysis

Access risk analysis

User access reviews

Audit reporting

GRC knowledge

Executive communication

Enterprise client management

Herramientas

Fastpath

AuditBoard

Workiva

ERP systems (SAP)

ERP systems (Oracle)

Descripción del empleo

Delinea seeks a Technical Account Manager to drive Fastpath adoption, ensuring strong access governance across enterprise apps. You will serve as a technical SME, guiding customers, delivering remote services, and aligning deployments with SOX, GDPR, HIPAA requirements.

In this role, you will travel to North America sites, develop executive-level reports, and partner with Engineering and Product teams to influence roadmaps. A proactive, detail-oriented advisor with GRC experience will thrive.