DevOps Production Support

Infosys Limited; Región Centro; On-site; MXN 360,000 - 520,000; Full time

Job summary

Infosys is seeking a DevOps Support Engineer to maintain critical applications for global financial services clients. You will be an L2 support engineer, focusing on DevOps tools, Linux environments, and distributed systems.

The role requires 4 to 9 years of experience with Prometheus, Grafana, SSL load balancers, and scripting in Shell, Java, or Python. Strong analytical skills and multitasking ability are essential.

Qualifications

• 4 to 9 years of work experience on DevOps, Linux system platforms.
• Strong application support experience for DevOps tools in a Linux environment.
• Bachelor’s degree in information technology or related field.

Responsibilities

• Maintain important applications for global financial services clients.
• Provide L2 support for DevOps tools, troubleshoot distributed systems and environments.
• Handle incidents, changes, and requests with good hands-on experience on load balancers and scripting.

Skills

Prometheus

Grafana

SSL load balancers

SQL

Unix

Shell scripting

Analytical skills

Multitasking

Problem solving

Java

Python

Education

Bachelor's degree in information technology, Computer information systems, Computer Science or related field

Tools

Docker

AWS

MySQL

Linux

Git

Shell scripting

Job description

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Job details

Job Role

Work Location

State / Region / Province

Country

Mexico

Skills

Process|Maintenance and Production Support process|Support Process - Due Diligence, Technology|Container Platform|Docker, Technology|Data On Cloud - Platform|AWS, Technology|Database|MySQL, Technology|DevOps|Continuous delivery - Environment management and provisioning, Technology|Enterprise Webservices Security|SOAP over HTTP(S), SSL, Webservices, XML Encryption, XML Signature, Technology|Open System|Linux, Technology|Open System|Shell scripting

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

155118BR

Profile: DevOps Support Engineer

Your role As a DevOps Support, you will work on maintaining important applications for leading Global financial services clients.

L2 Support Engineer and proactive individual with strong application support experience of 4+ years supporting DevOps tools. DevOps tools, Linux environment, distributed systems and troubleshooting system issues.

Required Skills:

• DevOps tool knowledge with Prometheus, Grafana, SSL load balancers (in addition to SQL & Unix knowledge) Shell Scripting.


• Strong analytical and troubleshooting skills.


• Ability to multitask in high paced environment.


• Problem solver and To Do attitude, ability to face technical challenges and drive solutions.


• Bachelor's degree in information technology, Computer information systems, Computer Science or related field.


• 4 to 9 years of work experience on DevOps, Linux system platforms.

Profile: DevOps Support Engineer

Your role As a DevOps Support, you will work on maintaining important applications for leading Global financial services clients.

L2 Support Engineer and proactive individual with strong application support experience of 4+ years supporting DevOps tools. DevOps tools, Linux environment, distributed systems and troubleshooting system issues.

Required Skills:

• DevOps tool knowledge with Prometheus, Grafana, SSL load balancers (in addition to SQL & Unix knowledge) Shell Scripting.


• Strong analytical and troubleshooting skills.


• Excellent soft skills, Communication (verbal & written).


• Ability to multitask in high paced environment.


• Problem solver and To Do attitude, ability to face technical challenges and drive solutions.


• Bachelor's degree in information technology, Computer information systems, Computer Science or related field.


• 4 to 9 years of work experience on DevOps, Linux system platforms.


• Good Linux Scripting/Development skills - Java, Python (Any).

Roles and responsibilities

• Having knowledge of Incident and change management.


• Having knowledge of request management.


• Must have good hands-on load balancers.


• Need Working Knowledge on SCM Tools like Git.


• Good Practical Knowledge on Prometheus & Grafana


• Must have Practical Knowledge of Scripting like Shell, Groovy.


• Should have good hands-on MySQL & Unix.

Preferred Qualifications

• Having worked in environment support 10000+ servers a plus.


• Multiple application support experience a plus.


• ITIL and ITSM experience is a plus.


• Global clients facing support team experience is a plus.


• Able to work within a Global team, prior experience is a plus.


• Prior experience with Financial Institution is a plus.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.