Tech-Savvy Customer Success Associate — Hybrid

Gensuite LLC

Aguascalientes

Híbrido

MXN 201.000 - 312.000

Jornada completa

Hace 11 días

Generador de candidaturas

Consigue una respuesta de este empleador — un currículum y una carta de presentación adaptados exactamente a lo que busca la empresa.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Annual bonus programs

Team-building events

Off-cycle reviews

Descripción de la vacante

Benchmark Gensuite is seeking a dynamic Customer Success Associate in Aguascalientes, MX. This full-time hybrid role focuses on guiding customers through our EHS/Sustainability platform and delivering tailored technical support.

The ideal candidate will have at least 1 year of relevant customer service experience, strong English skills, and the ability to collaborate across teams, support business analysis, and sustain customer growth. Bachelor’s degree required.

Formación

1+ year of relevant customer service experience.
Bachelor's degree in administrative fields or Marketing (technical oriented), Industrial Engineering, Computer Science or similar.
Proficient English spoken and written.

Responsabilidades

Provide specialized technical guidance and troubleshooting support to customers.
Document technical findings, recommendations, and action plans to facilitate long-term customer support.
Support Leadership team to drive customer satisfaction and growth across a portfolio of customers.
Support drafting business requirements documentation for project specifications related to business analysis.
Develop understanding of clients’ operations and systems.
Collaborate with internal teams to build and deliver customer expectations.