WMS Support Engineer II — Rapid Onboarding & Go-Live

Blue Yonder; San Pedro Garza García; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a Support Engineer II in our Mexico City area to join a newly formed team focused on rapid deployment and onboarding for our WMS and 3PL/Retail Shipper base. You will liaise across services, be on-call for critical incidents, and contribute to knowledge content and process improvements.

You will mentor peers, perform health checks, and advise customers during go-live periods, leveraging Azure, GCP, Kafka, Cassandra and MongoDB to ensure stable deployments and effective

Formación

• Strong analytical/problem solving abilities with root cause analysis
• Excellent verbal and written communication with internal and external stakeholders
• Familiarity with retail domain and order management systems
• Experience with scripting tools and cloud deployments (Azure/GCP)
• Experience with data extraction and monitoring (Cassandra, MongoDB)
• Experience using Kafka for streaming data pipelines

Responsabilidades

• Act as liaison between Support Services, PMG, Consulting Services across products
• On-call availability for extreme emergencies or critical site down issues
• Maintain and improve content in the knowledge base
• Develop knowledge articles and drive operational improvements
• Escalate issues with potential financial or relationship impact
• Mentor team associates in product knowledge and triage techniques
• Perform customer performance reviews and Health Checks
• Provide guidance to customers and product/implementation teams on best practices
• Support customers during product implementation and go-live periods
• Understand business features and functionality of the product
• Collaborate cross-functionally to support design, development and testing
• Monitor BY SaaS solutions for customers and drive proactive stability and incident prevention

Conocimientos

Analytical thinking

Communication skills

Retail domain knowledge

Herramientas

JMeter

Selenium

Azure

GCP

Kafka

Cassandra

MongoDB

Descripción del empleo

Blue Yonder is seeking a Support Engineer II in our Mexico City area to join a newly formed team focused on rapid deployment and onboarding for our WMS and 3PL/Retail Shipper base. You will liaise across services, be on-call for critical incidents, and contribute to knowledge content and process improvements.

You will mentor peers, perform health checks, and advise customers during go-live periods, leveraging Azure, GCP, Kafka, Cassandra and MongoDB to ensure stable deployments and effective