Senior SaaS Support Engineer - 24x7, Azure & WMS

JDA Software; Monterrey; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Blue Yonder is seeking a Sr Support Engineer I to provide exceptional technical and functional support for our WMS customers. You will own Tier 1/2 issues, collaborate with TAM teams, and drive service quality improvements across the board.

The role requires strong knowledge of Blue Yonder WMS, Azure technologies, and a customer-centric mindset. You will work in a fast-paced SaaS environment, ensuring high customer satisfaction and stable solutions.

Formación

• Bachelor's degree in computer science, engineering, or related field.
• 5+ years in a technical support or customer-facing role.
• Strong knowledge of Blue Yonder WMS (functional and technical).
• Experience with Azure and related tools/technologies.

Responsabilidades

• Provide excellent customer experience and high-quality solution support for Tier 1/2 customers.
• Collaborate with TAM and support teams to improve adoption and outcomes.
• Ensure SLA/SLO adherence and drive continuous service improvement.
• Develop monitoring, diagnostics, and proactive problem resolution practices.
• Communicate effectively with customers and internal stakeholders.

Conocimientos

Azure technologies

Troubleshooting complex issues

Communication skills

Team collaboration

Lean methodology & automation

Educación

Bachelor's degree in computer science or engineering

Herramientas

Blue Yonder WMS

Monitoring & Diagnostics tools

Azure tools

Descripción del empleo

Blue Yonder is seeking a Sr Support Engineer I to provide exceptional technical and functional support for our WMS customers. You will own Tier 1/2 issues, collaborate with TAM teams, and drive service quality improvements across the board.

The role requires strong knowledge of Blue Yonder WMS, Azure technologies, and a customer-centric mindset. You will work in a fast-paced SaaS environment, ensuring high customer satisfaction and stable solutions.