Systems Reliability Engineer - Lead Engineer

Talent Solutions ManpowerGroup; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Talent Solutions ManpowerGroup seeks an experienced Reliability Engineer to lead enterprise production support and drive operational excellence. You will own incident and change management, capacity planning, and governance across Oracle/Azure environments.

Ideal candidates bring 8+ years in SRE or reliability roles, strong automation skills, and leadership experience within large-scale retail tech platforms. This role emphasizes API integrations, observability, and secure IT operations.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 8–10 years of experience in Application/Infrastructure Reliability or SRE.
• Experience leading engineering teams in enterprise environments.

Skills

SRE

Leadership

Incident management

Capacity planning

Observability

Automation

AI Ops

CI/CD

Python

PowerShell

GitHub

APM

Education

Bachelor's degree in Computer Science / IT / Engineering

Master's degree in Technology or Business Administration (advantage)

Tools

New Relic

Oracle Retail Suite

SQL Server

Oracle Database

Azure

Windows

Linux

Intune

Workspace ONE

SCCM

Job description

Education

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Master's degree in Technology, Business Administration, or a related field is advantageous.

Experience

• 8–10 years of experience in Application Reliability, Infrastructure Reliability, Site Reliability Engineering, Enterprise Production Support, or Retail Technology.
• Experience leading engineering teams and driving operational excellence within enterprise environments.

Retail Technology Platforms

• Oracle Retail Suite (Xstore, Xoffice, ORCE, Xenvironment, MPOS)
• Store Infrastructure
• POS Hardware
• Inventory Management
• RFID (Nedap)
• Omnichannel
• Store Operations

Enterprise Platforms & Infrastructure

• APIs
• Middleware
• Enterprise Integrations
• Oracle Database
• SQL Server
• Windows
• Linux
• Microsoft 365
• Azure
• Endpoint Management (Intune, Workspace ONE, SCCM)
• Networking

Reliability Engineering

• Incident
• Problem
• Major Incident
• Change & Release Management
• Service Transition
• Production Readiness
• SRE
• Capacity Planning
• Disaster Recovery
• Business Continuity

Observability & Automation

• New Relic
• APM
• Infrastructure Monitoring
• Operational Dashboards
• Python
• PowerShell
• GitHub
• CI/CD
• AI Operations
• Copilot
• Agentic AI
• AIOps

Governance & Operational Excellence

• ITIL
• Security
• Audit
• SOX
• Risk Management
• Vendor Management
• Knowledge Management
• Operational Governance