Surgical Patient Prep & Coordination Specialist

HireHawk Inc.; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

HireHawk Inc. in Mexico is seeking a Medical Administrative & Surgical Patient Coordinator to own the administrative flow after a patient begins the surgical process.

You will ensure required clearances, testing, records, and pre-operative steps are completed so patients stay on track for surgery. This operations-focused healthcare role involves collaboration with medical offices, imaging centers, laboratories, and hospitals while escalations are made to clinical staff when needed.

Formación

• 3+ years of medical administration or surgical coordination experience.
• Experience in a U.S. medical practice or healthcare environment.
• Direct experience coordinating surgical or pre-operative patients.
• Experience with EMR, CRM or patient-management systems.
• Strong English communication and documentation skills.
• Ability to escalate clinical issues appropriately.

Responsabilidades

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information.
• Follow up with providers when testing or clearances are delayed, advocating for patients.
• Walk patients through established non-clinical instructions and next steps during calls.
• Maintain accurate documentation of patient conversations and case status in systems.
• Communicate readiness, outstanding requirements, and delays to the practice team.
• Know when to escalate to clinical staff and avoid giving medical advice.
• Provide additional medical admin support to improve surgical process efficiency.

Conocimientos

Medical administration

Surgical coordination

Patient coordination

Pre-operative coordination

Healthcare operations

Herramientas

EMR systems

Descripción del empleo

HireHawk Inc. in Mexico is seeking a Medical Administrative & Surgical Patient Coordinator to own the administrative flow after a patient begins the surgical process.

You will ensure required clearances, testing, records, and pre-operative steps are completed so patients stay on track for surgery. This operations-focused healthcare role involves collaboration with medical offices, imaging centers, laboratories, and hospitals while escalations are made to clinical staff when needed.