Medical Administrative & Surgical Patient Coordinator (Remote) | Mexico

HireHawk Inc.; México; A distancia; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

HireHawk Inc. in Mexico is seeking a Medical Administrative & Surgical Patient Coordinator to own the administrative flow after a patient begins the surgical process.

You will ensure required clearances, testing, records, and pre-operative steps are completed so patients stay on track for surgery. This operations-focused healthcare role involves collaboration with medical offices, imaging centers, laboratories, and hospitals while escalations are made to clinical staff when needed.

Formación

• 3+ years of medical administration or surgical coordination experience.
• Experience in a U.S. medical practice or healthcare environment.
• Direct experience coordinating surgical or pre-operative patients.
• Experience with EMR, CRM or patient-management systems.
• Strong English communication and documentation skills.
• Ability to escalate clinical issues appropriately.

Responsabilidades

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information.
• Follow up with providers when testing or clearances are delayed, advocating for patients.
• Walk patients through established non-clinical instructions and next steps during calls.
• Maintain accurate documentation of patient conversations and case status in systems.
• Communicate readiness, outstanding requirements, and delays to the practice team.
• Know when to escalate to clinical staff and avoid giving medical advice.
• Provide additional medical admin support to improve surgical process efficiency.

Conocimientos

Medical administration

Surgical coordination

Patient coordination

Pre-operative coordination

Healthcare operations

Herramientas

EMR systems

Descripción del empleo

About Us

HireHawk connects skilled professionals around the world with meaningful remote opportunities supporting U.S. and Canadian companies. We focus on long-term placements where experienced professionals can take real ownership, become trusted members of the team, and make a measurable impact from anywhere.

About the Role

As a Medical Administrative & Surgical Patient Coordinator, you will own the administrative coordination that happens after a patient begins moving through the surgical process. You will make sure required clearances, testing, records, appointments, documentation, and pre-operative steps are completed so patients stay on track for surgery.

This is an operations-focused healthcare role, not a sales position and not a remote clinical position. You will work directly with patients, medical offices, imaging centers, laboratories, hospitals, and other healthcare providers while knowing when a question or concern needs to be escalated to clinical staff. You will receive training on the practice's specific workflows and gradually take ownership of a critical part of the patient journey.

Responsibilities

• Own and track the pre-operative process for multiple surgical patients from booking through readiness for surgery.
• Keep each patient's pre-operative checklist current, identifying missing clearances, tests, records, documentation, and other requirements before they become delays.
• Coordinate required appointments and testing, including imaging, medical clearances, laboratory work, and other pre-operative requirements.
• Contact hospitals, imaging centers, laboratories, physicians' offices, and other healthcare facilities to obtain outstanding information and keep cases moving.
• Follow up persistently with outside providers when testing, records, or clearances are delayed, advocating for patients while maintaining professional communication.
• Conduct or support standardized pre-operative patient calls and clearly walk patients through established non-clinical instructions and next steps.
• Maintain accurate documentation of patient conversations, completed requirements, pending items, and case status within the appropriate systems.
• Communicate surgical readiness, outstanding requirements, and potential delays clearly to the broader practice team.
• Recognize clinical questions, unusual circumstances, or concerns that fall outside your administrative scope and elevate them promptly rather than providing independent medical advice.
• Provide additional medical administrative and patient-coordination support when needed to improve the efficiency of the surgical process.

Must-Have:

• 3+ years of experience in medical administration, surgical coordination, patient coordination, pre-operative coordination, or closely related healthcare operations.
• Hands-on experience working in a U.S. medical practice or healthcare environment.
• Direct experience coordinating surgical or pre-operative patients, including appointments, tests, medical records, clearances, or required documentation.
• Experience using EMR, CRM, patient-management, or comparable medical-office systems.
• Confidence communicating directly with patients and contacting hospitals, imaging centers, laboratories, physicians' offices, and other healthcare providers.
• Excellent spoken and written English, with strong documentation, organization, case-tracking, and follow-through skills.
• Sound judgment regarding administrative versus clinical responsibilities, including knowing when an issue must be escalated to clinical staff.

Nice to Have:

• Experience in plastic surgery, cosmetic surgery, aesthetics, or another high-touch private-pay medical environment.
• Medical Assistant training, nursing-related education, healthcare education, or equivalent clinical-office experience.
• Experience conducting standardized pre-operative patient calls.