Support Specialist, Labs — Robotics & Experiments

DoorDash Mexico; Ciudad de México; On-site; MXN 167,400 - 279,000; Full time

Benefits offered by this job

Comprehensive benefits

Upskill training

Job summary

A leading logistics and tech company is seeking a Support Specialist to enhance customer experience within their Support Team. This role involves handling support calls, assisting with experimental products, and working cross-functionally to improve services. The ideal candidate is self-motivated, with strong problem-solving and communication skills, and thrives in a dynamic environment. This position demands enthusiasm for customer service and a proactive approach to addressing issues.

Qualifications

• Experience with de-escalating customers and turning detractors into promoters.
• Ability to thrive in a fast-paced environment.
• Proactive critical thinking and problem-solving skills.

Responsibilities

• Assist with experimental products and handle support calls and cases.
• Support projects focused on enhancing customer experience.
• Work cross-functionally with team partners to be the voice of the customer.

Skills

Customer-centric mindset

Problem-solving skills

Strong communication

Self-motivated

Job description

A leading logistics and tech company is seeking a Support Specialist to enhance customer experience within their Support Team. This role involves handling support calls, assisting with experimental products, and working cross-functionally to improve services. The ideal candidate is self-motivated, with strong problem-solving and communication skills, and thrives in a dynamic environment. This position demands enthusiasm for customer service and a proactive approach to addressing issues.