Support Engineer

Sinch; Bogotá; Presencial; MXN 400.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Health insurance

Wellbeing programs

Paternity leave

Descripción de la vacante

Sinch is seeking a Support Engineer to join our global Support team. You will help customers by diagnosing issues in messaging delivery and telecom integration, working with OCS/Prepaid and VAS systems, and coordinating with engineering peers across Americas and Europe.

The role is remote with occasional on-site travel; a university degree and several years in telecom/IT support are expected, plus English fluency and familiarity with virtualization (VMware) and databases.

Formación

• Relevant university degree is required.
• Several years of experience in telecom and/or IT roles.
• Experience with OCS/Prepaid or VAS systems and English fluency.

Responsabilidades

• Provide technical support within Sinch Support team for messaging solutions.
• Diagnose and resolve issues related to telecom/IT integrations.
• Coordinate with engineering and cross-functional teams on incidents.

Conocimientos

OCS/Prepaid Systems

VAS systems

SMSC / MMSC / USSD

IVR / Voice Mail

English fluency

VMware familiarity

Multitasking

Well-organised

Educación

University degree in related field

Herramientas

Oracle DB

VMware

Descripción del empleo

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation

Now we're looking for a Support Engineer to join our team in Bogota (Colombia) or Mexico City (México) and chase the answers, seek the code and chase the dream with us.

Essence of the Role

The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. This role reports to Manager Support Americas&Europe at Sinch. The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.

Requirements

For the role of Support Engineer, a relevant university degree is required and at least a couple of years of experience from technical roles within the telecom and/or IT industry.

We think the perfect candidate has experience and knowledge within some or all of the following areas:

• OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
• Knowledge in Oracle DB is a plus
• Fluency in English
• Knowledge Virtualization technologies such as VMware or similar is a plus
• Takes initiative and makes carefully considered decisions
• Customer-, technical- and solution oriented
• Comfortable and experienced in multitasking
• Well-Organised
• Comfortable and positive towards working in an ever-changing world
• A recognized ability to excel and exceed expectations.

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

• Working on international projects in multicultural teams
• Great atmosphere at work
• Remote Work (Occasional on-site visit, 2-3 weeks in a year)
• STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.
• FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.
• FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.
• EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.
• SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.
• DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.
• TAKE A BREAK: Our Sinchers can take a day off on your birthday to celebrate with your loved ones.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory.

Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch' s hiring needs and candidates' career expectations. We encourage applications for this role. Not all applicants will meet all job requirements exactly!

Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career.

We are always open to candidates that could bring new ideas and perspectives to Sinch!