Remote Support Engineer - Telecom & IT Specialist

Sinch; Ciudad de México; Presencial; MXN 400.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Health insurance

Wellbeing programs

Paternity leave

Descripción de la vacante

Sinch is seeking a Support Engineer to join our global Support team. You will help customers by diagnosing issues in messaging delivery and telecom integration, working with OCS/Prepaid and VAS systems, and coordinating with engineering peers across Americas and Europe.

The role is remote with occasional on-site travel; a university degree and several years in telecom/IT support are expected, plus English fluency and familiarity with virtualization (VMware) and databases.

Formación

• Relevant university degree is required.
• Several years of experience in telecom and/or IT roles.
• Experience with OCS/Prepaid or VAS systems and English fluency.

Responsabilidades

• Provide technical support within Sinch Support team for messaging solutions.
• Diagnose and resolve issues related to telecom/IT integrations.
• Coordinate with engineering and cross-functional teams on incidents.

Conocimientos

OCS/Prepaid Systems

VAS systems

SMSC / MMSC / USSD

IVR / Voice Mail

English fluency

VMware familiarity

Multitasking

Well-organised

Educación

University degree in related field

Herramientas

Oracle DB

VMware

Descripción del empleo

Sinch is seeking a Support Engineer to join our global Support team. You will help customers by diagnosing issues in messaging delivery and telecom integration, working with OCS/Prepaid and VAS systems, and coordinating with engineering peers across Americas and Europe.

The role is remote with occasional on-site travel; a university degree and several years in telecom/IT support are expected, plus English fluency and familiarity with virtualization (VMware) and databases.