Support Enablement Lead: Training, QA & Onboarding

United States Digital Space LLC; México; A distancia; MXN 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC recruits a Support Enablement Manager to build scalable training, onboarding, and QA programs for a high‑performing support team. The role owns the full enablement lifecycle—designing onboarding curricula and formalizing QA frameworks that drive measurable improvement.

Lead a small Enablement & QA team, partner cross‑functionally with Regional Managers, SMEs, and WFM, and report on outcomes to guide investments and improvements.

Formación

• 4–6 years in enablement, training, L&D, or instructional design with 2+ years leading a team.
• Expert instructional design and scalable curriculum development; ability to assess complex gaps and lead organizational change.
• Exceptional written and verbal English; able to influence stakeholders at all levels.
• Proficiency with Zendesk, Slack, and Google Workspace; experience with LMS and QA tooling.

Responsabilidades

• Own the enablement function end to end; assess gaps, prioritize initiatives, and drive them to completion with Regional Manager alignment.
• Onboarding & curriculum — design, build, and continually improve structured training reflecting current workflows and standards.
• Coaching & development — ongoing training across tiers; partner with Team Managers to close skill gaps.
• Quality assurance — own QA program: scorecards, calibration, audits, reporting; ensure accuracy with source documents.

Conocimientos

Instructional design

Curriculum development

Stakeholder management

English proficiency

Herramientas

Zendesk

Slack

Google Workspace

LMS platforms

QA tooling

Redash

Snowflake

Descripción del empleo

United States Digital Space LLC recruits a Support Enablement Manager to build scalable training, onboarding, and QA programs for a high‑performing support team. The role owns the full enablement lifecycle—designing onboarding curricula and formalizing QA frameworks that drive measurable improvement.

Lead a small Enablement & QA team, partner cross‑functionally with Regional Managers, SMEs, and WFM, and report on outcomes to guide investments and improvements.