Supply Chain Specialist

Align Technology; Ciudad de México; Presencial; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

Align Technology in Mexico City is seeking a Supply Chain Specialist to manage end-to-end logistics, including order processing, customs, and inventory control. You will collaborate with global teams to ensure timely fulfillment and optimize processes for better customer experience.

The role requires 4–6 years in logistics or supply chain, strong ERP knowledge (SAP/Salesforce) and Power BI, and advanced English. It offers a dynamic, cross-functional environment within LATAM Operations.

Formación

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field.
• 4–6 years of experience in logistics, order management, or supply chain operations.
• Strong knowledge of ERP systems (SAP and Salesforce desirable) and Power BI.
• Experience with Lean/Six Sigma and project/process improvement methodologies.
• Skilled in supplier management and negotiation.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced English proficiency (written and spoken).
• Ability to manage multiple priorities and deliver under tight deadlines.
• Excellent communication and customer service skills.

Responsabilidades

• Manage order processing in ERP/MRP systems, ensuring data accuracy and integrity.
• Coordinate product fulfillment and replenishment with global and regional teams.
• Navigate customs, tax, and distribution requirements in local and regional markets.
• Monitor logistics partners’ performance for shipping, warehousing, and distribution.
• Drive continuous improvement initiatives to reduce costs and lead times.
• Oversee inventory control and distribution management in SAP or related systems.
• Support global and regional projects such as system rollouts and compliance initiatives.
• Respond to customer inquiries regarding order status and after-sales support.
• Track and review order entries ensuring compliance with SLAs and KPIs.
• Develop process documentation and performance dashboards (KPIs).
• Participate in audits and quality management processes as required.
• Collaborate on training and development to ensure technical competence.

Conocimientos

English proficiency

Analytical skills

Problem solving

Decision making

Multitasking

Collaboration

Communication

Educación

Bachelor's degree in Business or Logistics or Supply Chain

Herramientas

SAP

Salesforce

Power BI

Descripción del empleo

Description

The Supply Chain Specialist is responsible for managing end-to-end logistics operations, ensuring timely and accurate fulfillment of products and auxiliary materials. This role focuses on international and domestic distribution, customs clearance, inventory control, and process optimization to deliver exceptional customer experience.

Department: Operations

Location: LATAM-Mexico-Mexico City

In this role, you will…

• Manage order processing in ERP/MRP systems, ensuring data accuracy and integrity.
• Partner with global and regional teams to coordinate product fulfillment and replenishment.
• Navigate complex customs, tax, and distribution requirements in local and regional markets.
• Monitor and evaluate logistics partners’ performance for shipping, warehousing, and distribution.
• Drive continuous improvement initiatives to reduce costs, shorten lead times, and enhance customer satisfaction.
• Oversee inventory control and distribution management in SAP or related systems.
• Support global and regional projects such as system rollouts, compliance initiatives, and go-to-market strategies.
• Respond to customer inquiries regarding order status, account management, and after-sales support (including spare parts and consumables).
• Track and review order entries, ensuring compliance with SLAs and performance metrics.
• Develop and maintain process documentation and performance dashboards (KPIs).
• Participate in audits and quality management processes as required.
• Collaborate on training and development to ensure technical competence within the team.
• Propose ideas for improving procedures and customer service.

For this role, you'll need...

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field.
• 4 to 6 years of experience in logistics, order management, or supply chain operations.
• Strong knowledge of ERP systems (SAP and Sales Force desirable) and Microsoft Office Suite; Power BI.
• Experience with project management and process improvement methodologies (LEAN/Six Sigma desirable).
• Skilled in supplier management and negotiation.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced English proficiency (written and spoken).
• Ability to manage multiple priorities and deliver under tight deadlines.
• Excellent communication and customer service skills.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.