Supply Chain Customer Service Lead

J-K Network Services; Veracruz; On-site; MXN 99,616 - 116,219; Full time

Benefits offered by this job

Leave Credits

Company Christmas gift

Company sponsored events

Free parking

Government Mandated Benefits

13th month pay

Job summary

A leading logistics firm based in Mexico is seeking a Supply Chain Customer Service Lead to oversee order management and team supervision. The ideal candidate should have a Bachelor's Degree or relevant experience and at least one year of supervisory experience. Responsibilities include training team members, guiding customer orders, and providing support via phone and email. Competitive salary offered is between Php 30,000 to 35,000 with additional perks like leave credits and Christmas gifts.

Qualifications

• Bachelor's Degree holder of any course, open to undergraduates with experience.
• Experience in supervising staff for at least 1 year.
• Willing to work onsite and can start working ASAP.

Responsibilities

• Train and oversee team members.
• Guide customers on how to place an order.
• Answer inquiries about logistics rate, timeline, and shipping.
• Update customers regarding their ongoing orders.
• Provide information on requirements for using the service.

Skills

Supervising staff

Order management

Customer service

Education

Bachelor's Degree or relevant experience

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

A 50 year old Japanese company expanded their business in the Philippines. This company is popular for leading the railway, the logistics, import, export, shipping, trading and more business in Japan. Due to its success, this firm opened its office in Manila to serve the globe.

Position: Supply Chain Customer Service Lead

Salary: 30,000 to Php 35,000 (Fixed Dayshift)

Type of Job: Calls and Emails

Company Industry: Japanese Shipping and Cargo Firm

Work Schedule: Fixed Day shift (8:30am to 5:30pm only) *this is not shifting

Company Perks and Benefits

• Leave Credits
• Company Christmas gift
• Company sponsored events
• Free parking
• Government Mandated Benefits
• 13th month pay

Who is qualified?

• Bachelors Degree holder of any course, open to undergraduate with experience in the same field of job
• With experience in supervising staff for at least 1 year
• Willing to work onsite
• Can start working ASAP is a big advantage
• This is not “complaint line” this is more on order management and managing staff

What are the duties of the job?

• Train and oversee team members
• Guide customer on how to place an order
• Answer inquiries about logistics rate, timeline and shipping
• Answer customers via email, Chat and phone calls
• Use Tagalog and English based on Customer preferences
• Update customers regarding their ongoing orders
• Provide information of the requirements when using the service
• Double check if customer requirements are compliant with PEZA

How is the recruitment process?

This is 1 day hiring. Please attend the interview personally to take the first and final interview done by the Site Manager and you will get to know the result within the day. We prefer someone who can start ASAP.

If the position requires you to work overseas, please be vigilant and beware of fraud.

Safe Employment Notice

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

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