Supervisor Operations

Zebra Technologies Corporation; Santiago de Querétaro; Hybrid; MXN 420,000 - 660,000; Full time

Benefits offered by this job

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day

Job summary

Zebra Technologies Corporation in Querétaro, MX, seeks a hands-on Supervisor Operations to lead day-to-day manufacturing, distribution or repair activities. You will manage up to 35 staff, drive KPI performance, and coach teams across shifts while upholding Zebra's culture.

The role offers hybrid work and opportunities to improve safety, quality, and operational excellence. Strong leadership and problem-solving skills are essential.

Qualifications

• Associate's degree or equivalent supervisory experience.
• 6–9 years in operations with at least 1 year as a team lead.

Responsibilities

• Manages up to 35 employees and/or contract workers in an operational area.
• Assigns daily work and ensures KPIs are met.
• Collaborates across shifts to optimize site performance and foster belonging.
• Models Zebra's culture and values.
• Compiles data and prepares leadership reports with improvement proposals.
• Evaluates staff performance and provides coaching.
• Conducts performance appraisals and determines pay increases.
• Partners with HR on promotions, transfers, or discipline.
• Participates or leads projects.
• Performs other duties as assigned.

Skills

People leadership

Communication

Problem solving

Analytical skills

MS Office

ISO standards

Quality tools

Education

Assoc degree

Tools

Statistical tools

Job description

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Supervisor Operations manages the day-to-day execution of Zebra's manufacturing, distribution or repair businesses, with direct oversight and accountability for the people, productivity, safety, quality and other KPIS with the associated business / site.

Responsibilities:

• Manages up to 35 employees and / or contract workers in an operational area. Is directly responsible for the hiring, onboarding, training, performance and engagement of the staff.
• Assigns daily work, monitors progress, engages to resolve obstacles to ensure KPIS are met.
• Collaborates with peers across shifts and functions to support optimized performance across the site / business - Intentionally engages to drive a culture of belonging, development, safely, continuous improvement and high performance
• Models Zebra's culture and values for the teams they lead.
• Compiles and analyzes operational data. Prepares reports for leadership that include proposals to address performance gaps in the team.
• Evaluates performance of subordinates, provides coaching and feedback to support success.
• Conducts performance appraisals and determines pay increases for direct reports in alignment with Zebra's philosophies and practices.
• Partners with Human Resources to recommend personnel actions such as promotions, transfers, discharges and discipline.
• Participates or leads projects as assigned.
• Performs other duties as assigned.

Qualifications:

• Minimum Education: Preferred Education: Associate's degree in a related field or equivalent supervisory experience in a related industry
• 6-9 years' experience including minimum 1 year as team lead /supervisor

Key Skills and Competencies:

• Effective written and verbal communication skills
• Must possess strong problem solving, decision-making and analytical skills
• Intermediate level skills in MS Office and Microsoft systems
• Working knowledge of ISO standards and guidelines
• Knowledge of quality and statistical analysis tools and methodologies

Position Specific Information:

• - Travel Requirements (as a % of time): 0%
• - Able to telework? Yes/no - if yes, % of time and expectations while teleworking: 0
• - Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): In alignment with site requirements

Benefits:

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• an annual companywide well-being day to promote revitalization and success

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .