BANAMEX SUBGERENTE SAN LUIS POTOSI

Banamex; San Luis Potosí; On-site; MXN 180,000 - 280,000; Full time

Job summary

Citi Banamex is seeking a Service Specialist in Mexico to uphold exceptional customer service and manage branch resources to create an outstanding client experience. The role emphasizes aligning with Attention and Operation Model, promoting bank products, and coordinating staff and security measures.

Applicants should have 2–4 years in customer service or sales at branches and strong written and verbal communication skills, with a Bachelor's degree required.

Qualifications

• 2-4 years of experience in customer service, sales and/or referencing in branches.
• Consistently demonstrates clear and concise written and verbal communication.

Responsibilities

• Coordinate the Attention and Operation Model in Branch.
• Promote the Bank's products and services in the clients' yard and encourage self-service usage.
• Coordinate material resources and branch personnel.
• Contribute to branch control and security functions with designated staff.
• Meet client needs while delivering exceptional client experience, measured by metrics.
• Assess risk in business decisions, ensuring compliance with laws, policy and ethical conduct.

Skills

Customer service

Sales

Communication

Education

Bachelor's/University degree

Job description

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Responsibilities:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

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