Strategy Generalist Senior Associate - Customer Experience

PwC; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Job summary

PwC Acceleration Center Mexico is seeking a Strategy Generalist - Senior Associate to analyze client needs and design customer-centric solutions that enhance experiences and drive growth. You will mentor teams and lead projects end-to-end while collaborating with leadership to ensure quality and timely delivery.

You will leverage growing knowledge of business operations, engage across Advisory, Assurance, Tax and Business Services, and participate in opportunities to grow and innovate within a

Qualifications

• Bachelor's degree required.
• At least 3 years of experience.
• English language proficiency required.
• Preference for fields like Computer Engineering or IT/IS studies to support analytical work.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth.
• Designing customer journey maps to create seamless and personalized experiences that increase customer satisfaction and loyalty.
• Leading projects by planning, budgeting, executing, and completing them successfully.
• Collaborating with team leadership to maintain collective ownership of quality, timelines, and deliverables.
• Mentoring team members to deepen their skills and encourage development beyond comfort zones.
• Addressing conflicts or issues by engaging in difficult conversations with clients and stakeholders.
• Upholding professional and technical standards, including adherence to the firm’s code of conduct and independence requirements.
• Utilizing customer data management and customer relationship management tools to improve customer engagement and retention.
• Conducting customer journey analysis to identify opportunities for business process improvement and customer value proposition enhancement.

Skills

English proficiency

Client engagement

Team leadership

Process improvement

Analytical thinking

Education

Bachelor's degree

Job description

PwC Acceleration Center Mexico is seeking a Strategy Generalist - Senior Associate to analyze client needs and design customer-centric solutions that enhance experiences and drive growth. You will mentor teams and lead projects end-to-end while collaborating with leadership to ensure quality and timely delivery.

You will leverage growing knowledge of business operations, engage across Advisory, Assurance, Tax and Business Services, and participate in opportunities to grow and innovate within a