Customer Renewals & Growth Specialist

Cisco Systems, Inc; Ciudad de México; Presencial; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

Cisco Systems, Inc in Mexico City is seeking a Customer Success Manager to own renewals for ThousandEyes customers and drive early renewals. You will develop long-term relationships with client executives and technical partners, becoming a specialist on the ThousandEyes platform and advising on adoption and growth opportunities.

You will onboard new customers, manage renewal communications, and collaborate with Sales and Customer Success teams to identify upsell opportunities, track metrics, and

Formación

• 5+ years of professional experience in software sales, including experience managing and closing sales opportunities.
• Experience generating sales pipeline through outbound prospecting and lead generation.
• Experience achieving or exceeding sales quotas.
• Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities.
• Bachelor’s degree or equivalent practical experience.

Responsabilidades

• Operate as the main point of contact with ThousandEyes customers.
• Launch and onboard new customers, and set them up for success with the platform.
• Prepare monthly, quarterly communications and campaigns to nurture relationships and growth.
• Become a trusted adviser for partners and operational teams via the ThousandEyes platform.
• Identify growth opportunities and collaborate with sales teams to drive closure and upsell.
• Forecast and track key account metrics and ensure timely renewals.
• Conduct business reviews with customers and follow up on action items.

Conocimientos

Sales experience

Pipeline generation

Quota attainment

Matrixed org experience

Educación

Bachelor's degree

Descripción del empleo

Cisco Systems, Inc in Mexico City is seeking a Customer Success Manager to own renewals for ThousandEyes customers and drive early renewals. You will develop long-term relationships with client executives and technical partners, becoming a specialist on the ThousandEyes platform and advising on adoption and growth opportunities.

You will onboard new customers, manage renewal communications, and collaborate with Sales and Customer Success teams to identify upsell opportunities, track metrics, and