Strategic Operations Support Analyst — Global Sales Ops

Motorola Solutions; Reynosa; Remote; MXN 279,000 - 446,000; Full time

Benefits offered by this job

Referral program

Job summary

Motorola Solutions seeks an Operations Support Analyst to assist in daily back-office tasks, including account setup, data gathering, and issue resolution. You will support order tracking, contracts, and entitlement management while coordinating with cross-functional teams to ensure rapid responses and accurate data.

The role emphasizes high responsiveness, real-time support, and a flexible, team-oriented approach within a global sales operations context.

Qualifications

• Clear written and spoken English for daily email and chat communications.
• Willingness to be highly available for omni-channel triage and real-time support.
• Experience with Salesforce or similar CRM is a plus; strong ability to learn new tools.

Responsibilities

• Assist in day-to-day back-office activities including account setups and data gathering.
• Support troubleshooting, order tracking, and entitlement management.
• Collaborate with Order Management, Finance, IT, and Customer Success to resolve blockers.

Skills

Communication

Strong English

Sales Operations

Help Desk

Multi-tasking

Problem Solving

Education

High School Diploma or GED

Bachelor’s Degree is a plus

Tools

Salesforce

Zendesk

Jira

Job description

Motorola Solutions seeks an Operations Support Analyst to assist in daily back-office tasks, including account setup, data gathering, and issue resolution. You will support order tracking, contracts, and entitlement management while coordinating with cross-functional teams to ensure rapid responses and accurate data.

The role emphasizes high responsiveness, real-time support, and a flexible, team-oriented approach within a global sales operations context.