Strategic Enterprise Success Manager — C-Level Advisor

Appian; Ciudad de México; Hybrid; MXN 1.325.000 - 2.300.000; Vollzeit

Benefits dieser Stelle

401(k) plan with company match

Flexible paid time off

Paid parental leave

Medical, dental, and vision plans

Life Insurance

Disability Insurance

Wellness programs

Tuition reimbursement

Zusammenfassung

Appian, a leader in AI-powered process automation, seeks a Customer Success Manager in Mexico City. You will advise elite organizations, promote platform adoption, and mitigate risks across complex automated ecosystems.

Hybrid work model with 4 days on-site, travel ~25% annually, and a focus on delivering enterprise-grade orchestration. You’ll guide executive leaders, shape value cases, and drive adoption of Appian’s data fabric, robotics, and generative AI capabilities to maximize business

Qualifikationen

• Bachelor’s degree from an accredited institution (Equivalent experience is not accepted).
• 10+ years of combined experience in technology, enterprise account strategy, or technical consulting.
• Proven ability to act as a trusted advisor, guide technical teams, and drive measurable business value for enterprise customers.
• Demonstrable understanding of large-scale enterprise platforms, system integration, and how complex software architectures solve business problems.
• Strong operational organization, project management skills, and experience with Agile software development practices.
• Willingness to travel an average of 25% annually to engage in-person with strategic customers.

Aufgaben

• Govern Account Strategy: Uncover and shape each customer’s business goals, translating them into prioritized, actionable roadmap plans and driving executive execution.
• Drive Platform Adoption: Lead customer adoption initiatives by empowering clients to become entirely self-sufficient in building, managing, and scaling Appian applications.
• Mitigate Portfolio Risk: Monitor overall account health, proactively addressing business, program, implementation, and technical risks to remove barriers to long-term growth.
• Formulate Value Cases: Identify expansion opportunities across your portfolio and articulate clear, data-backed business value cases for additional software investment.
• Advise Executive Leadership: Communicate confidently across technical engineering teams, business stakeholders, and C-level executives to align technology with corporate strategy.
• Architect Process Improvement: Recommend sophisticated process improvements and technology solutions, including Artificial Intelligence (AI) to drive immense organizational efficiency.

Kenntnisse

Strategic advisory

Enterprise account strategy

Technical consulting

Agile governance

Mobility

Ausbildung

Bachelor's degree

Tools

Salesforce

ServiceNow

Jobbeschreibung

Appian, a leader in AI-powered process automation, seeks a Customer Success Manager in Mexico City. You will advise elite organizations, promote platform adoption, and mitigate risks across complex automated ecosystems.

Hybrid work model with 4 days on-site, travel ~25% annually, and a focus on delivering enterprise-grade orchestration. You’ll guide executive leaders, shape value cases, and drive adoption of Appian’s data fabric, robotics, and generative AI capabilities to maximize business