Strategic Customer Success Partner

GlobalLogic; Región Centro; Presencial; MXN 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical insurance

Life insurance

Descripción de la vacante

GlobalLogic is seeking a customer-focused professional to collaborate with a diverse team in an open, laidback environment and contribute to digital transformation projects for clients across industries.

Ideal candidates bring strong CRM skills (Salesforce, Gainsight), expertise with Office 365, and exceptional organizational, multitasking, and communication abilities. Advanced English is mandatory, with a focus on delivering business and technical solutions across executive levels.

Formación

• Knowledge of CRM systems (Salesforce.com, Gainsight)
• Proficiency with Office 365 tools
• Strong organizational and time management skills including multi-tasking across customers
• Ability to prioritize tasks and adapt to customer needs
• Ability to engage with C-level executives and incorporate feedback from all levels
• Ability to understand high-level technical aspects and provide business/technical solutions
• Excellent problem-solving skills and professional demeanor in challenging situations
• Ability to work cross-functionally to align key functions
• Superior communications skills (presentation, written, verbal) at all organizational levels
• Advanced English skills (mandatory)

Responsabilidades

• Monitor metrics to accelerate product adoption and identify growth opportunities
• Review customer analytics (trends, renewals, usage, NPS)
• Identify add-on and cross-sell opportunities and coordinate follow-up
• Escalate customer needs cross-departmentally for key accounts
• Relay voice of the customer to upper management and drive program improvements
• Identify customer advocates for case studies and references
• Create scalable programs to drive customer outcomes at scale
• Perform other duties as assigned
• Major medical and life insurance coverage

Conocimientos

Salesforce CRM

Gainsight CRM

Office 365

Time management

Multi-tasking

Executive communication

Technical understanding

Problem solving

Cross-functional collaboration

Advanced English

Descripción del empleo

GlobalLogic is seeking a customer-focused professional to collaborate with a diverse team in an open, laidback environment and contribute to digital transformation projects for clients across industries.

Ideal candidates bring strong CRM skills (Salesforce, Gainsight), expertise with Office 365, and exceptional organizational, multitasking, and communication abilities. Advanced English is mandatory, with a focus on delivering business and technical solutions across executive levels.