Customer Success Manager

GlobalLogic; Región Centro; Presencial; MXN 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Major medical insurance

Life insurance

Descripción de la vacante

GlobalLogic is seeking a seasoned test engineer to collaborate with a diverse team in a fast-paced environment. You will contribute to testing mobile applications on Android and iOS, implement API automation, and apply best practices in automation across projects.

The role emphasizes strong collaboration, English proficiency, and the ability to communicate complex technical concepts to both technical and executive audiences. Comprehensive benefits are included.

Formación

• Experience in test engineering for software products.
• Testing mobile apps on Android and iOS platforms.
• Experience with API automation and Postman.
• Familiarity with Jira or similar test management tools.
• Able to demonstrate automation best practices.

Responsabilidades

• 5+ years of experience as a technical SME in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.).
• Strong background in Privileged Access Management or Privileged Access Security technologies.
• Communicate complex technical concepts to technical and executive audiences.
• Strong organizational, multitasking, and time-management skills.
• Navigate and resolve challenging customer situations.
• Experience teaching, coaching, or consulting on technical solutions.
• Technical skills including SQL and relational databases.
• Experience with Windows and Linux OS; Linux command line familiarity.
• Advanced English skills.
• Major medical insurance & life insurance.

Conocimientos

Test engineering

Mobile app testing (Android/iOS)

API automation

Test management tools (Jira)

Automation best practices

Team collaboration

Herramientas

Postman

Jira

Descripción del empleo

Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment and be part of the forefront of digital transformation!

We offer an opportunity to participate in creating market-defining products using the latest technologies with clients across all industries and sectors. GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Requirements

• Experience in test engineering
• Experience testing mobile applications on Android and iOS.
• Experience working within a team developing software or supporting software development efforts
• Experience with Postman or other API automation frameworks
• Able to demonstrate automation best practices
• Experience with Jira or other test management tools

Job responsibilities

• 5+ years of experience as a technical subject matter expert in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.).
• Strong background in Privileged Access Management or Privileged Access Security technologies.
• Demonstrated ability to communicate complex technical concepts to both technical and executive-level audiences.
• Strong organizational, multitasking, and time-management skills.
• Proven ability to navigate and resolve challenging customer situations.
• Experience teaching, coaching, or consulting on technical solutions.
• Technical skills including, but not limited to:
• Proficiency in SQL and relational databases.
• Experience with Microsoft Windows and Linux OS.
• Familiarity with Linux command line.
• Advanced English skills
• Major medical insurance & life insurance