Strategic Customer Success Manager: Renewals & Growth

Cisco Systems; Ciudad de México; Vor Ort; MXN 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Cisco Systems is seeking a Customer Success Manager in Mexico City to lead renewals and develop long-term relationships with ThousandEyes customers. You will onboard new clients, drive adoption, and collaborate with Sales and CS teams to identify growth opportunities.

Responsibilities include acting as the main contact for customers, preparing communications, forecasting metrics, and ensuring timely renewals.

Qualifikationen

• 5+ years of software sales experience.
• Experience generating sales pipeline through outbound prospecting and lead generation.
• Experience achieving or exceeding sales quotas.
• Experience working in a matrixed organization and collaborating with multiple internal teams to close opportunities.

Aufgaben

• Operate as the main point of contact with ThousandEyes customers.
• Launch and onboard new customers, and set them up for success with the platform.
• Prepare communications and campaigns to nurture relationships and growth.
• Become a trusted adviser for partners and operational teams.
• Identify upsell opportunities and collaborate with sales to drive closure.
• Forecast and track key account metrics.
• Drive customer renewal and ensure timely closure.
• Conduct business reviews with customers and track outcomes.

Kenntnisse

Software sales

Pipeline generation

Quota achievement

Cross-functional collaboration

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Cisco Systems is seeking a Customer Success Manager in Mexico City to lead renewals and develop long-term relationships with ThousandEyes customers. You will onboard new clients, drive adoption, and collaborate with Sales and CS teams to identify growth opportunities.

Responsibilities include acting as the main contact for customers, preparing communications, forecasting metrics, and ensuring timely renewals.