Strategic Customer Success & Renewal Manager

Cisco Systems, Inc; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Cisco Systems, Inc. in Mexico City seeks a Customer Success Manager to lead renewals and drive growth for ThousandEyes customers. You will build long-term relationships with executives and work closely with Sales and Customer Success teams to maximize platform adoption and renewals.

The role requires strong communication, strategic thinking, and a customer-first mindset, with the ability to coordinate across multiple internal teams and manage complex renewals and expansions.

Qualifications

• 5+ years of professional experience in software sales.
• Experience generating sales pipeline through outbound prospecting and lead generation.
• Experience achieving or exceeding sales quotas.
• Experience working in a matrixed organization with multiple internal teams and stakeholders to develop and close sales opportunities.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Operate as the main point of contact with ThousandEyes customers.
• Launch and onboard new customers, and set them up for success with the platform.
• Prepare monthly, quarterly communications and develop campaigns to nurture relationships and growth.
• Become a trusted adviser for the partners and operational teams via the ThousandEyes platform.
• Understand the platform and how your customers use the tools; be able to make suggestions and identify areas for upsell and growth.
• Ensure the timely renewal communication and closure.
• Conduct business reviews with customers, tracking outcomes and follow-up items.
• Forecast and track key account metrics.
• Identify and qualify growth opportunities, collaborate with sales teams to drive closure.
• Drive customer renewal.
• Assist with high severity requests or issue escalations as needed.

Skills

Customer relationship management

Sales pipeline development

Cross-functional collaboration

Negotiation

Communication

Problem solving

Education

Bachelor’s degree or equivalent practical experience

Job description

Cisco Systems, Inc. in Mexico City seeks a Customer Success Manager to lead renewals and drive growth for ThousandEyes customers. You will build long-term relationships with executives and work closely with Sales and Customer Success teams to maximize platform adoption and renewals.

The role requires strong communication, strategic thinking, and a customer-first mindset, with the ability to coordinate across multiple internal teams and manage complex renewals and expansions.