Customer Solutions Specialist

Avnet LLC

Tlaquepaque

Presencial

MXN 600.000 - 900.000

Jornada completa

Hace 9 días

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Ventajas ofrecidas por este puesto de trabajo

Generous Paid Time Off

Savings Fund

Paid Holidays

Medical, Dental, Vision and Life Insu

Education Assistance

Employee Development Resources

Employee Wellness, Leadership Develop,

Year-End Bonus

Food Coupons

Descripción de la vacante

Avnet in Mexico is seeking a results-driven Account Manager to lead customer engagements, align offerings with client strategies, and drive revenue growth. You will coordinate end-to-end order fulfillment for sustaining programs and act as the primary contact for key accounts, ensuring service levels and ROI targets are met.

The role requires a bachelor’s degree or equivalent experience and offers a comprehensive rewards package.

Formación

Bachelor's degree or equivalent experience.

Responsabilidades

Primary subject matter expert and point of contact to achieve identified deliverables.
Manages end-to-end order fulfillment for sustaining program accounts.
Manages customer accounts potentially multi-million dollars in size, including revenue growth, profitability, and ROI.
Coordinates with support teams to deliver customer service level expectations.
Negotiates contract changes to meet expanded customer requirements and budgets.

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Who We Are:

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Job Summary

Manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.

Principal Responsibilities

Primary subject matter expert and point of contact to achieve identified deliverables.
Manages the end-to-end process of order fulfillment for sustaining program accounts.
May manage customer accounts up-to multi-million dollars in size and/or including revenue growth, Profit and Loss (P&L) profitability, key business metrics, and securing customer satisfaction.
Manages required activity with various support organizations in support of delivering customer service level expectations.
Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI).
Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins.
Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
Negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales.
Other duties as assigned.

Job Level Specifications

Foundational knowledge of specialized disciplines, industry practices and standards, acquired via academic instruction and/or relevant work experience of substantially the same level. Develops solutions to defined tasks, typical assignments and projects. May be solved by the application of specialized foundational knowledge, using existing approaches and solutions. Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction although work may be reviewed for accuracy and quality. Collaborates with immediate management and team members within the department or function. Actions typically affect own work assignments and department. Erroneous decisions or failure to accomplish work may require some assistance or resources to remedy.

Work Experience

Typically less than 2 years with bachelor's or equivalent.

Education and Certification(s)

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

What We Offer

Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

Generous Paid Time Off
Savings Fund
Paid Holidays
Medical, Dental, Vision and Life Insurance
Education Assistance
Employee Development Resources
Employee Wellness, Leadership Development, and Mentorship Programs
Year-End Bonus
Food Coupons

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Equal Opportunity Employer

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company.

About Avnet

As a leading global technology distributor and solutions provider, Avnet has served customers’ evolving needs for more than a century. Through regional and specialized businesses around the world, we support customers and suppliers at every stage of the product lifecycle. We help companies adapt to change and accelerate the design and supply stages of product development. With a unique viewpoint from the center of the technology value chain, Avnet is a trusted partner that solves complex design and supply chain issues so customers can realize revenue faster.

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