Strategic AI-Driven SaaS Account Leader (Higher Ed)

Ellucian; México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive health coverage

Christmas bonus

Saving fund

Monthly food coupon

15 workdays vacation

Thrive Flex Program

5 charitable days

Parental leave

Employee referral bonuses

Tuition Reimbursement Assistance

Professional development opportunities

LinkedIn Learning

Descripción de la vacante

Ellucian is seeking a Technical Account Manager to lead strategic advisory and orchestration for higher-education customers undergoing SaaS modernization. You will align Ellucian’s cloud, AI capabilities and service-delivery ecosystem with institutional priorities, delivering measurable modernization and efficiency outcomes.

You will own key accounts, drive customer modernization, and translate complex technical concepts into business value, working with cross-functional teams to ensure

Formación

• 3–5 years in a technical customer-facing or account management role in SaaS/EdTech or higher-education.
• Proven SaaS/cloud experience (AWS, Azure, GCP) including services delivery, monitoring, integrations/APIs, cloud-native operations.
• Experience designing and/or operating AI-driven workflows, automation, predictive analytics or intelligent routing.
• Familiarity with generative-AI tools to streamline tasks and drive productivity.
• Strong interpersonal and communication skills; ability to translate technical jargon into business outcomes.

Responsabilidades

• Own a portfolio of higher-education accounts and build trusted relationships with executive, IT, academic and operations stakeholders.
• Drive modernization by defining future state (cloud-native, SaaS operations, API maturity) and executing transition roadmaps.
• Design and operationalize AI-enabled workflows and service-delivery processes; collaborate with AI/data science teams.
• Guide SaaS architectures and integrations across Ellucian’s platform to meet institutional needs.
• Lead incident resolution, coordinate across support, engineering and customer teams; drive continuous improvement.
• Drive value insights using telemetry and analytics to surface gaps and optimization opportunities.

Conocimientos

SaaS/cloud experience

AI-driven workflows

Generative AI tools

Stakeholder management

Effective communication

Herramientas

Datadog

Amazon CloudWatch

New Relic

ITIL

Linux

Descripción del empleo

Ellucian is seeking a Technical Account Manager to lead strategic advisory and orchestration for higher-education customers undergoing SaaS modernization. You will align Ellucian’s cloud, AI capabilities and service-delivery ecosystem with institutional priorities, delivering measurable modernization and efficiency outcomes.

You will own key accounts, drive customer modernization, and translate complex technical concepts into business value, working with cross-functional teams to ensure